Abstract
Airport business has been severely impacted by the COVID-19 pandemic with travel ban, closed borders and the “new norm” of some standard operating procedures. The implications of the COVID-19 pandemic on airports have driven the adoption of technology that offers value for optimising operations as an approach to airports reopening within the new norm. The purpose of this study is to explore the feasibility of technology adoption in assisting airport industry on the road to recovery following the COVID-19 crisis. It investigates the adoption of technology by airports and its benefits in assisting airports reopening and operations recovery. For this study, a total of 33 literatures on technology adoption by airports between the year of 2020 to 2021 were reviewed. The findings indicated that airports will benefit from adopting three major areas of technology: Artificial Intelligence, biometrics, and the Internet of Things. These technologies benefit airports in a variety of ways such as cost-effectiveness, crowd control, improved efficiency, enhanced passenger experience, reduced contact, improved safety and security, time savings, and assistance for airport workers. Technological adoption in airport operations, on the road to recovery following the COVID-19 crisis, can contribute to the overall perception and distinctiveness of airports, as well as the acceptance of technology.
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Wan-Chik, R.Z., Zamri, N.S.S.B., Hasbullah, S.S.B. (2023). Technology Application in Airports Reopening and Operations Recovery Due to COVID-19 Pandemic. In: Hassan, A., Rahman, N.A.A. (eds) Technology Application in Aviation, Tourism and Hospitality. Springer, Singapore. https://doi.org/10.1007/978-981-19-6619-4_11
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