Skip to main content

Technology Strategy and the Safety of Travelers

  • Chapter
  • First Online:
Technology Application in Aviation, Tourism and Hospitality

Abstract

Recently, travelers have been looking for comprehensive technology that always allow them to access their regular activities while on their vacation. The pandemic outbreak of COVID-19 affected the whole world especially in tourism industry. The result of lockdowns and closures of international and national borders can be seen in the global crisis and disruption within and beyond the tourism industry. Tourism continues to be one of the sectors hardest hit by the coronavirus pandemic and the outlook remains highly uncertain. However, many country has starts to recover especially those in tourism industry. A number of technological approaches and requirements by travelers have had an impact on the worldwide tourist sector. Consequently, many technologies have been introduced in the aviation, travel, tourism and hospitality sector. This chapter aims to explore the importance of technology application for a safety of the travelers. Specifically, a set of future research agenda is also provided at the end of the chapter.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 199.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 199.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Afsahhosseini, F. (2020). Technology in tourism. In Culture, People and Technology: The Driving Forces for Tourism Cities Proceedings of 8 th ITSA Biennial Conference 2020. Jakarta.

    Google Scholar 

  • Anichiti, A., Dragolea, L. L., HârÈ™an, G. D. T., Haller, A. P., & Butnaru, G. I. (2021). Aspects regarding safety and security in hotels: Romanian experience. Information, 12(1), 1–22.

    Article  Google Scholar 

  • Cavusoglu, M. (2019). An analysis of technology applications in the restaurant industry. Journal of Hospitality and Tourism Technology, 10(1), 45–72.

    Article  Google Scholar 

  • DIGITEUM TEAM. (2021). 5 Technologies for Travel and Tourism Industry in Post-COVID Era. https://www.digiteum.com/technologies-travel-tourism/. Accessed 20 Mar 2022.

  • Dorcic, J., Komsic, J., & Markovic, S. (2019). Mobile technologies and applications towards smart tourism–state of the art. Tourism Review, 4(1), 82–103.

    Article  Google Scholar 

  • International Air Transport Association (IATA). (2019). Technology to drive advances in passenger experience and infrastructure. https://www.iata.org/en/pressroom/pr/2019-10-15-01/. Accessed 20 Mar 2022.

  • Lee, M. (2022). Evolution of hospitality and tourism technology research from Journal of Hospitality and Tourism Technology: A computer-assisted qualitative data analysis. Journal of Hospitality and Tourism Technology, 13(1), 62–84.

    Article  Google Scholar 

  • Lukanova, G., & Ilieva, G. (2019). Robots, artificial intelligence, and service automation in hotels. In S. Ivanov & C. Webster (Eds.), Robots, artificial intelligence, and service automation in travel, tourism and hospitality (pp. 157–183). Bingley.

    Chapter  Google Scholar 

  • Nnaji, C., & Karakhan, A. A. (2020). Technologies for safety and health management in construction: Current use, implementation benefits and limitations, and adoption barriers. Journal of Building Engineering, 29, 101212.

    Article  Google Scholar 

  • Oxford Learner’s Dictionaries. (n.d.). Safety. https://www.oxfordlearnersdictionaries.com/definition/english/safety?q=Safety. Accessed 20 Mar 2022.

  • Rahman, N. A. A., Hassan, A., & Rahman, M.S-U-. (2021a). Tourism and air transport sustainability in Bangladesh: The role of technology. In A. Hassan (Ed.), Tourism marketing in Bangladesh: An introduction (pp. 42–50). Routledge.

    Google Scholar 

  • Rahman, M. K., Gazi, A. I., Bhuiyan, M. A. & Rahaman, A. (2021b). Effect of Covid-19 pandemic on tourist travel risk and management perceptions. PLoS ONE, 16(9 September), 1–18.

    Google Scholar 

  • Rahman, N. A. A., Rahim, S. A., Ahmad, M. F., & Hafizuddin-Syah, B. A. M. (2020). Exploring Covid-19 pandemic: Its impact to global aviation industry and the key strategy. International Journal of Advanced Science and Technology, 29(6s), 1829–1836.

    Google Scholar 

  • Rittichainuwat, B. N., & Chakraborty, G. (2012). Perceptions of importance and what safety is enough. Journal of Business Research, 65(1), 42–50.

    Article  Google Scholar 

  • Satish, R., Murugabhoopathy, K., Rajendhiran, N., & Vijayan, V. (2020). Technology strategy for improved safety management in steel industry. Materials Today: Proceedings, 33(7), 2660–2664.

    Google Scholar 

  • Stankov, U., & Gretzel, U. (2020). Tourism 4.0 technologies and tourist experiences: A human-centered design perspective. Information Technology and Tourism, 22(3), 477–488.

    Google Scholar 

  • Stipanuk, D. M. (1993). Tourism and technology. Interactions and implications. Tourism Management, 14(4), 267–278.

    Article  Google Scholar 

  • van Nuenen, T., & Scarles, C. (2021). Advancements in technology and digital media in tourism. Tourist Studies, 21(1), 119–132.

    Article  Google Scholar 

  • Wang, P. (2014). The influence of tourists’ safety perception during vacation destination-decision process: An integration of elaboration likelihood model and theory of planned behavior. Communications in Computer and Information Science, 450 CCIS, 219–229.

    Google Scholar 

  • World Tourism Organization (UNWTO). (2020). International tourist numbers. https://www.Unwto.Org/News/Covid-19-International-Tourist-Numbers-Could-Fall-60-80-in-2020. http://stats.areppim.com/stats/stats_ita.htm#ita_actual. Accessed 20 Mar 2022.

  • Zeqiri, A., Dahmani, M., & Ben Youssef, A. (2020). Digitalization of the tourism industry: What are the impacts of the new wave of technologies. Balkan Economic Review, 2, 63–82.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Azlina Mohd Ali .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Ali, A.M., Rahman, N.A.A., Hassan, A. (2023). Technology Strategy and the Safety of Travelers. In: Hassan, A., Rahman, N.A.A. (eds) Technology Application in Aviation, Tourism and Hospitality. Springer, Singapore. https://doi.org/10.1007/978-981-19-6619-4_1

Download citation

Publish with us

Policies and ethics