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Community Resilience and Crisis Management: Stakeholders Perspective of the Tourism Industry

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Tourism and Hospitality in Asia: Crisis, Resilience and Recovery

Abstract

The tourism industry is very vulnerable and has been extensively impacted by varied types of crisis. An attempt is made to precipitate and reflect on the nature of tourism disasters indicating an imperative need for an integrated approach to deal with crisis with disaster planning and a response system. Destinations at crisis impacts humankind causing environmental impacts and economic downfall and largely impacts the local community to recover from the disaster. This chapter examines varied impacts affecting the tourism industry and addressed negative impacts like the Economic crisis and loss of brand image in the post-crisis situation. The conceptual framework indicates Community Resilience model towards destination development and Resilience Building. The role of key stakeholders supporting e-governance and financial resilience pertaining to tourism business is further examined. The chapter explores mechanisms to re-establish the brand image during the restoration phase and have indicated possible strategies and suggestions in the recovery phase of an affected region. Disaster risk reduction is a significant and major phenomenon in handling all kinds of crisis management, therefore this chapter will be an essential reading for tourism education and destination managers who are engaged in destination crisis planning and disaster management.

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Authors and Affiliations

  1. Christ (Deemed to be University), Bengaluru, India

    Bindi Varghese & Joseph Chacko Chennattuserry

Authors
  1. Bindi Varghese
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  2. Joseph Chacko Chennattuserry
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Correspondence to Bindi Varghese .

Editor information

Editors and Affiliations

  1. Tourism Consultants Network, The Tourism Society, London, UK

    Azizul Hassan

  2. Department of Commerce and Management, University of Kota, Kota, Rajasthan, India

    Anukrati Sharma

  3. School of Hospitality and Tourism Management, University of Surrey, Guildford, UK

    James Kennell

  4. Department of Business Administration, Christ (Deemed to be University), Bengaluru, Karnataka, India

    Priyakrushna Mohanty

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Varghese, B., Chennattuserry, J.C. (2022). Community Resilience and Crisis Management: Stakeholders Perspective of the Tourism Industry. In: Hassan, A., Sharma, A., Kennell, J., Mohanty, P. (eds) Tourism and Hospitality in Asia: Crisis, Resilience and Recovery. Springer, Singapore. https://doi.org/10.1007/978-981-19-5763-5_2

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  • DOI: https://doi.org/10.1007/978-981-19-5763-5_2

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-19-5762-8

  • Online ISBN: 978-981-19-5763-5

  • eBook Packages: Social SciencesSocial Sciences (R0)

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