Skip to main content
SpringerLink
Log in

Does Tourism and Hospitality Workplace Fun Influence Employee Deep Acting in a Moderated Situation?

  • Chapter
  • First Online:
Tourism and Hospitality in Asia: Crisis, Resilience and Recovery

  • 238 Accesses

Abstract

Amidst the COVID-19 pandemic, event industry is among the most pandemic stricken industries needing urgent attention from policymaker and related professionals. The entire event organizers were seriously shaken due to the stoppage of programs, ceremonies, and other events that resulted in a higher turnover of employees in the event’s management organization. In this pursuit, the present study examines the influence of workplace fun on employees’ deep acting with the help of psychological capital as both direct effect and moderating effect. The present pursuit is a quantitative in nature and followed deductive reasoning approach to examine the hypothesized relationships. Using the snowball sampling, the study collected data from employees who have been working in tourism and hospitality industry with an access to internet and social media. Respondents were requested to fill up the questionnaire delivered through poll survey. The study employed structural equation modeling via SmartPLS3 to analyze the data (n = 151). Results showed that the direct effects are supported. However, the moderating effect of psychological capital is not supported. The study also unmasks policy interventions and need-based guidelines to enhance employee engagement and deep-acting at the workplace. Additionally, the current project notes on how the limitations of the current study might be rooten out by the future researchers.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Azim, M. T., Fan, L., Uddin, M. A., Jilani, M. M. A. K., & Begum, S. (2019). Linking transformational leadership with employees’ engagement in the creative process. Management Research Review, 42(7), 837–858.

    Article  Google Scholar 

  • Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing construct validity in organizational research. Administrative Science Quarterly, 36(3), 421–458.

    Article  Google Scholar 

  • Baig, S. A., Iqbal, S., Abrar, M., Baig, I. A., Amjad, F., Zia-ur-Rehman, M., & Awan, M. U. (2019). Impact of leadership styles on employees’ performance with moderating role of positive psychological capital. Total Quality Management and Business Excellence, 32(9–10), 1085–1105.

    Google Scholar 

  • Bakker, A. B. (2017). Strategic and proactive approaches to work engagement. Organizational Dynamics, 46(2), 67–75.

    Article  Google Scholar 

  • Bhuvanaiah, T., & Raya, R. P. (2016). Predicting employee work engagement levels, determinants and performance outcome: Empirical validation in the context of an information technology organization. Global Business Review, 17(4), 934–951.

    Article  Google Scholar 

  • Bolton, S. C., & Houlihan, M. (2009). Are we having fun yet? A consideration of workplace fun and engagement. Employee Relations, 31(6), 556–568.

    Article  Google Scholar 

  • Bolton, S., Lamm, E., & Meeks, M. D. (2009). Workplace fun: The moderating effects of generational differences. Employee Relations, 31(6), 613–631.

    Article  Google Scholar 

  • Chan, S. C. H. (2019). The antecedents of workplace fun in the hospitality industry: A qualitative study. Journal of Human Resources in Hospitality and Tourism, 18(4), 425–440.

    Article  Google Scholar 

  • Chin, W. W. (1998). Commentary: Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), vii–xvi.

    Google Scholar 

  • Das, A. K., Abdul Kader Jilani, M. M., Uddin, M. S., Uddin, M. A., & Ghosh, A. K. (2021). Fighting ahead: Adoption of social distancing in COVID-19 outbreak through the lens of theory of planned behavior. Journal of Human Behavior in the Social Environment, 31(1–4), 373–393.

    Article  Google Scholar 

  • Deb, S. K., & Nafi, S. M. (2020). Impact of COVID-19 pandemic on tourism: Perceptions from Bangladesh. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3632798

  • Fan, L., Mahmood, M., & Uddin, M. A. (2019). Supportive Chinese supervisor, innovative international students: A social exchange theory perspective. Asia Pacific Education Review, 20(1), 101–115.

    Article  Google Scholar 

  • Fernando, R., Amukwaya, E., Hlatywayo, C. K., & Pieters, W. (2020). Job demands and burnout – The moderating effect of psychological capital amongst call centre employees in Windhoek, Namibia. African Journal of Inter/Multidisciplinary Studies, 2(1), 74–87.

    Article  Google Scholar 

  • Field, A. (2018). Discovering statistics using IBM SPSS statistics (5th ed.). Sage Publications.

    Google Scholar 

  • Fluegge-Woolf, E. R. (2014). Play hard, work hard. Management Research Review, 37(8), 682–705.

    Article  Google Scholar 

  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.

    Article  Google Scholar 

  • Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958–974.

    Article  Google Scholar 

  • Guo, L., Decoster, S., Babalola, M. T., De Schutter, L., Garba, O. A., & Riisla, K. (2018). Authoritarian leadership and employee creativity: The moderating role of psychological capital and the mediating role of fear and defensive silence. Journal of Business Research, 92, 219–230.

    Article  Google Scholar 

  • Hair, J. F., Jr., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publication.

    Google Scholar 

  • Hair, J. F., Jr., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110.

    Article  Google Scholar 

  • Harman, D. (1967). A single factor test of common method variance. Journal of Psychology, 35(1967), 359–378.

    Google Scholar 

  • Hill, N. S., Zhang, H., Zhang, X., & Ziwei, Y. (2020). The impact of surface and deep acting on employee creativity. Creativity Research Journal, 32(3), 287–298.

    Article  Google Scholar 

  • Jilani, M. M. A. K., Fan, L., Islam, M. T., & Uddin, M. A. (2020). The influence of knowledge sharing on sustainable performance: A moderated mediation study. Sustainability, 12(3), 908.

    Article  Google Scholar 

  • Johara, F., Taher, M. A., & Uddin, M. A. (2021). Social media literacy and COVID-19 awareness for faculty resilience in a moderated mechanism: An empirical study. In B. Muhammad Waseem & A. Emilia (Eds.), Impact of infodemic on organizational performance (pp. 250–269). IGI Global.

    Chapter  Google Scholar 

  • Johnson, K. R., & Park, S. (2020). Mindfulness training for tourism and hospitality frontline employees. Industrial and Commercial Training, 52(3), 185–193.

    Article  Google Scholar 

  • Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.

    Article  Google Scholar 

  • Karatepe, O. M., & Karadas, G. (2015). Do psychological capital and work engagement foster frontline employees’ satisfaction? A study in the hotel industry. International Journal of Contemporary Hospitality Management, 27(6), 1254–1278.

    Article  Google Scholar 

  • Karatepe, O. M., Yavas, U., Babakus, E., & Deitz, G. D. (2018). The effects of organizational and personal resources on stress, engagement, and job outcomes. International Journal of Hospitality Management, 74, 147–161.

    Article  Google Scholar 

  • Karsavuran, Z. (2020). Surviving a major crisis: The case of dismissed tourism and hospitality employees. Journal of Policy Research in Tourism, Leisure and Events, 13(2), 243–265.

    Article  Google Scholar 

  • Khan, A. G., Kamruzzaman, M., Rahman, M. N., Mahmood, M., & Uddin, M. A. (2021). Quality of life in the COVID-19 outbreak: Influence of psychological distress, government strategies, social distancing, and emotional recovery. Heliyon. https://doi.org/10.1016/j.heliyon.2021.e06407

  • Kock, F., Berbekova, A., & Assaf, A. G. (2021). Understanding and managing the threat of common method bias: Detection, prevention and control. Tourism Management, 86, 104330.

    Article  Google Scholar 

  • Lee, L., Guchait, P., & Madera, J. M. (2020). Negative affect, deep acting, and customer compensation as responses to customer mistreatment: The effect of customer-based perspective-taking. International Journal of Hospitality Management, 89, 102532.

    Article  Google Scholar 

  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital: Developing the human competitive edge. Oxford University Press.

    Google Scholar 

  • Malik, P., & Garg, P. (2020). Learning organization and work engagement: The mediating role of employee resilience. International Journal of Human Resource Management, 31(8), 1071–1094.

    Article  Google Scholar 

  • Martínez, I. M., Youssef-Morgan, C. M., Chambel, M. J., & Marques-Pinto, A. (2019). Antecedents of academic performance of university students: Academic engagement and psychological capital resources. Educational Psychology, 39(8), 1047–1067.

    Article  Google Scholar 

  • Michel, J. W., Tews, M. J., & Allen, D. G. (2019). Fun in the workplace: A review and expanded theoretical perspective. Human Resource Management Review, 29(1), 98–110.

    Article  Google Scholar 

  • Min, H., Park, J., & Kim, H. J. (2016). Common method bias in hospitality research: A critical review of literature and an empirical study. International Journal of Hospitality Management, 56, 126–135.

    Article  Google Scholar 

  • Müceldili, B., & Erdil, O. (2016). Finding fun in work: The effect of workplace fun on taking charge and job engagement. Procedia-Social and Behavioral Sciences, 235, 304–312.

    Article  Google Scholar 

  • Paek, S., Schuckert, M., Kim, T. T., & Lee, G. (2015). Why is hospitality employees’ psychological capital important? The effects of psychological capital on work engagement and employee morale. International Journal of Hospitality Management, 50, 9–26.

    Article  Google Scholar 

  • Pathak, D., & Joshi, G. (2020). Impact of psychological capital and life satisfaction on organizational resilience during COVID-19: Indian tourism insights. Current Issues in Tourism, 24(17), 2398–2415.

    Article  Google Scholar 

  • Plester, B., & Hutchison, A. (2016). Fun times: The relationship between fun and workplace engagement. Employee Relations, 38(3), 332–350.

    Article  Google Scholar 

  • Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539–569.

    Article  Google Scholar 

  • Raman, P., Sambasivan, M., & Kumar, N. (2016). Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion. Revista de Psicología del Trabajo y de las Organizaciones, 32(1), 25–37.

    Article  Google Scholar 

  • Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619.

    Article  Google Scholar 

  • Schaufeli, W. B., Salanova, M., Gon Alez-ro, V. A., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71–92.

    Article  Google Scholar 

  • Shmueli, G., Sarstedt, M., Hair Joseph, F., Cheah, J.-H., Ting, H., Vaithilingam, S., & Ringle Christian, M. (2019). Predictive model assessment in PLS-SEM: Guidelines for using PLSpredict. European Journal of Marketing, 53(11), 2322–2347.

    Article  Google Scholar 

  • Sweetman, D., & Luthans, F. (2010). The power of positive psychology: Psychological capital and work engagement. In A. B. Bakker & M. P. Leiter (Eds.), Work engagement a handbook of essential theory and research (pp. 54–68). Routledge.

    Google Scholar 

  • Tews, M. J., Michel, J. W., & Bartlett, A. (2012). The fun damental role of workplace fun in applicant attraction. Journal of Leadership & Organizational Studies, 19(1), 105–114.

    Article  Google Scholar 

  • Tews, M. J., Michel, J. W., & Noe, R. A. (2017). Does fun promote learning? The relationship between fun in the workplace and informal learning. Journal of Vocational Behavior, 98, 46–55.

    Article  Google Scholar 

  • Tsaur, S.-H., Hsu, F.-S., & Lin, H. (2019). Workplace fun and work engagement in tourism and hospitality: The role of psychological capital. International Journal of Hospitality Management, 81, 131–140.

    Article  Google Scholar 

  • Uddin, M. A., Mahmood, M., Ostrovskiy, A., & Hwang, H. J. (2021a). Can social networks improve user subjective wellbeing?: Role of passion and personality traits. Journal of Global Information Management (JGIM), 29(4), 53–77.

    Article  Google Scholar 

  • Uddin, M. A., Biswas, S. R., Bhattacharjee, S., Dey, M., & Mahmood, M. (2021b). Inspiring employees’ ecological behaviors: The roles of corporate environmental strategy, biospheric values, and eco-centric leadership. Business Strategy and the Environment, 30(5), 2367–2381.

    Article  Google Scholar 

  • Van Wingerden, J., & Poell, R. F. (2019). Meaningful work and resilience among teachers: The mediating role of work engagement and job crafting. PLoS One, 14(9), 1–13.

    Google Scholar 

  • Wirawan, H., Jufri, M., & Saman, A. (2020). The effect of authentic leadership and psychological capital on work engagement: The mediating role of job satisfaction. Leadership and Organization Development Journal, 41(8), 1139–1154.

    Article  Google Scholar 

  • Xu, S., Wang, Y.-C., Ma, E., & Wang, R. (2020). Hotel employees’ fun climate at work: Effects on work-family conflict and employee deep acting through a collectivistic perspective. International Journal of Hospitality Management, 91, 102666.

    Article  Google Scholar 

  • Yu, Y., Kim, H., & Qu, H. (2020). A deep acting perspective generation Y hotel employees’ workplace deviance. International Journal of Contemporary Hospitality Management, 32(2), 835–852.

    Article  Google Scholar 

  • Zheng, D., Luo, Q., & Ritchie, B. W. (2021). Afraid to travel after COVID-19? Self-protection, coping and resilience against pandemic ‘travel fear’. Tourism Management, 83, 104261.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Department of Human Resource Management, University of Chittagong, Chattogram, Bangladesh

    Md Aftab Uddin

  2. Department of Human Resource Management, Bangladesh Institute of Governance and Management (BIGM), University of Dhaka (Affiliated), Dhaka, Bangladesh

    Munshi Muhammad Abdul Kader Jilani

  3. Department of Business Administration, Bangladesh Army International University of Science & Technology, Cumilla Cantonment, Bangladesh

    Fatema Johara

Authors
  1. Md Aftab Uddin
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Munshi Muhammad Abdul Kader Jilani
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Fatema Johara
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Fatema Johara .

Editor information

Editors and Affiliations

  1. Tourism Consultants Network, The Tourism Society, London, UK

    Azizul Hassan

  2. Department of Commerce and Management, University of Kota, Kota, Rajasthan, India

    Anukrati Sharma

  3. School of Hospitality and Tourism Management, University of Surrey, Guildford, UK

    James Kennell

  4. Department of Business Administration, Christ (Deemed to be University), Bengaluru, Karnataka, India

    Priyakrushna Mohanty

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Uddin, M.A., Abdul Kader Jilani, M.M., Johara, F. (2022). Does Tourism and Hospitality Workplace Fun Influence Employee Deep Acting in a Moderated Situation?. In: Hassan, A., Sharma, A., Kennell, J., Mohanty, P. (eds) Tourism and Hospitality in Asia: Crisis, Resilience and Recovery. Springer, Singapore. https://doi.org/10.1007/978-981-19-5763-5_11

Download citation

  • DOI: https://doi.org/10.1007/978-981-19-5763-5_11

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-19-5762-8

  • Online ISBN: 978-981-19-5763-5

  • eBook Packages: Social SciencesSocial Sciences (R0)

Publish with us

Policies and ethics

Search

Navigation