Abstract
An ISO 9001 audit can be seen as an independent risk assessment on the business, where each ‘Nonconformity” or “Opportunity For Improvement” is considered as a potential risk. Nevertheless, their actual impact on the business remains difficult to determine; as a consequence, the urgency of a mitigation plan at corporate level can sometimes be underestimated. This paper proposes a semi-quantitative risk assessment methodology on the ISO 9001 findings relying on a selected panel of experts. The experts’ responses are analyzed and validated using a specific statistics test for inter-rater reliability. The proposed methodology has been applied on real findings coming from ISO 9001 internal audits, involving 10 subject matter experts of 7 different countries.
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Cassata, R., Gianini, G., Anisetti, M., Bellandi, V., Damiani, E., Cavaciuti, A. (2022). Inter-rater Agreement Based Risk Assessment Scheme for ICT Corporates. In: Czarnowski, I., Howlett, R.J., Jain, L.C. (eds) Intelligent Decision Technologies. Smart Innovation, Systems and Technologies, vol 309. Springer, Singapore. https://doi.org/10.1007/978-981-19-3444-5_6
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DOI: https://doi.org/10.1007/978-981-19-3444-5_6
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