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Hotel Technology Innovations as Drivers of Safety and Hygiene in Hotel Customers

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Advances in Tourism, Technology and Systems

Part of the book series: Smart Innovation, Systems and Technologies ((SIST,volume 284))

Abstract

Technology innovations are making their mark within the hospitality industry, and in the present COVID-19 sanitary crisis, they will be a major driver of hotel strategy. The COVID-19 disease is highly contagious, and its fear is likely to lead to distrust of facilities and spaces shared by different people, particularly in hotels where hotel customers encounter various people and use a variety of spaces. Such contact and use may expose individuals to a perceived health risk what raised issues in the hospitality industry and lead to the redesigning of safety measures and hygiene standards and to the introduction of technology innovations to help manual processes or replace personal interactions to make them secure and safe. As the hotel customer’s perception of sanitary and hygienic procedures and health safety is crucial for the recovery of the hotel industry, in this article, the main objective is to understand how hotel technology innovations influence hotel customers’ perception of hygiene and safety which influences their perceived health risk and hotel selection behaviors. Therefore, this study focused on different scenarios associated with hotel technologies, such as kiosk check-in system, mobile check-in system, robot cleaning system, and ultraviolet (UV) light cleaning system. The findings indicate that robotics, artificial intelligence, and human–robot interactions have gained an increased presence to help manage the spread of COVID-19, and that these new preferred technologies for making a safe and secure hotel environment for the guests and employees are paving their way to the new normal in post-COVID-19 pandemic times.

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Author information

Authors and Affiliations

  1. TRIE—Lusófona University, Lisboa, Portugal

    Isabel Andrés Marques, Alexandra Matos Pereira & José Magalhães

  2. CIDI-IESF—Fafe Institute of Higher Studies, Fafe, Portugal

    Isabel Borges & José Magalhães

  3. CEGOT-Coimbra University, Coimbra, Portugal

    Isabel Borges, Alexandra Matos Pereira & José Magalhães

  4. REMIT-Portucalense University—Infante D. Henrique, Porto, Portugal

    Isabel Borges & José Magalhães

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  1. Isabel Andrés Marques
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  2. Isabel Borges
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  4. José Magalhães
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Correspondence to Isabel Andrés Marques .

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Editors and Affiliations

  1. Porto Accounting and Business School/CEOS, Polytechnic of Porto, São Mamede de Infesta, Portugal

    João Vidal de Carvalho

  2. School of Hospitality and Tourism, Polytechnic of Porto, Vila do Conde, Portugal

    Pedro Liberato

  3. Accounting Department, EAFIT University, Envigado, Colombia

    Alejandro Peña

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Marques, I.A., Borges, I., Pereira, A.M., Magalhães, J. (2022). Hotel Technology Innovations as Drivers of Safety and Hygiene in Hotel Customers. In: Carvalho, J.V.d., Liberato, P., Peña, A. (eds) Advances in Tourism, Technology and Systems. Smart Innovation, Systems and Technologies, vol 284. Springer, Singapore. https://doi.org/10.1007/978-981-16-9701-2_47

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