Abstract
This chapter examines community management and content moderation. The chapter begins by outlining the similarities and differences between these terms, which are sometimes used interchangeably, but which actually refer to different (if sometimes overlapping) jobs. The chapter explains why these media professionals are so important, examining how community managers and content moderators can identify and remain resilient in the face of online hostility and disinformation.
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Thompson, J.D., Weldon, J. (2022). Online Community Management and Content Moderation. In: Content Production for Digital Media. Springer, Singapore. https://doi.org/10.1007/978-981-16-9686-2_6
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DOI: https://doi.org/10.1007/978-981-16-9686-2_6
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