Abstract
This chapter differentiates consumer roles within human service systems, and the roles of survivors. Two dimensions compose the typology involving the extent to which participants control the outcomes of support, and the extent to which participants can influence processes of support. The typology yields four types of consumerism: (1) enabling culture, (2) person-driven culture, (3) professional dominance culture, and (4) recipient-centered culture. Each type holds important implications for the organization of human services. The pure types can cohere and produce hybrid systems, which I delineate in the conclusion to this chapter.
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References
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Moxley, D.P. (2021). Typology of Consumerism and Survivorship. In: Consumerism in the Human Services. Palgrave Macmillan, Singapore. https://doi.org/10.1007/978-981-16-7192-0_4
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DOI: https://doi.org/10.1007/978-981-16-7192-0_4
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