Skip to main content

Digitalize Work in Pandemic Time: Practices for Remote Working and Job Redesign in Public Organization

  • Chapter
  • First Online:
HR Analytics and Digital HR Practices

Abstract

Covid-19 spreads very rapidly at the beginning of 2020 to a larger section of Europe, especially to Italy. To curb the rapid viral transmission, the Government ordered to close the offices and instruct the employees to work from their private places including home. This chapter aims to understand the changing use of technology in managing human resources in a specific organizational public context, to learn about the potential solutions adopted and eventual improvements for other organizations. The relevant elements on performance will be shown through one case study analysis, which will help us to understand if it will be possible to replicate some aspects in other organizations. The case study has adopted a qualitative approach (Yin, 2009). Specifically, the case study regards the Chamber of Commerce of Catanzaro (or CCIAA). The study aids in adding the Italian perspective to the world studies and helps in enriching the existing literature on employee and productivity in Covid-19 times especially in the context of remote working.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 199.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Alvarez, R. C. (2002). The promise of e-Health—A Canadian perspective. Ehealth International, 1(4).

    Google Scholar 

  • Arellano-Gault, D., Demortain, D., Rouillard, C., & Thoenig, J. C. (2013). Bringing public organization and organizing back in. Organization Studies, 34(2), 145–167.

    Google Scholar 

  • Bamberger, M. (Ed.). (2000). Integrating quantitative and qualitative research in development projects: Lessons from the field. The World Bank.

    Google Scholar 

  • Bargsted, M., Ramírez-Vielma, R., & Yeves, J. (2019). Professional self-efficacy and job satisfaction: The mediator role of work design. Journal of Work and Organizational Psychology,35(3), 157–163.

    Google Scholar 

  • Barley, S. R., & Kunda, G. (2001). Bringing work back in. Organization science, 12(1), 76–95.

    Google Scholar 

  • Behera, M., Dash, M., Ayasa Kanta Mohanty, A. K., & Das, S. (2019). Entrepreneurial ecosystem: A geographical upliftment. Revista Espacios, 40, 26–36. http://www.revistaespacios.com/a19v40n01/19400126.html

  • Bekkers, V. J., & Homburg, V. (Eds.). (2005). The information ecology of e-government: E-government as institutional and technological innovation in public administration (Vol. 9). IOS press.

    Google Scholar 

  • Bélanger, V., Kergosien, Y., Ruiz, A., & Soriano, P. (2016). An empirical comparison of relocation strategies in real-time ambulance fleet management. Computers & Industrial Engineering, 94, 216–229.

    Google Scholar 

  • Benbasat, I., Dexter, A. S., Drury, D. H., & Goldstein, R. C. (1984). A critque of the stage hypothesis: Theory and empirical evidence. Communications of the ACM,27(5), 476–485.

    Google Scholar 

  • Benbya, H., & Leidner, D. (2017). Harnessing employee innovation in idea management platforms: Lessons from Allianz UK.

    Google Scholar 

  • Boudreau, J., & Lawler III, E. E. (2014). Stubborn traditionalism in HRM: Causes and consequences. Human Resource Management Review, 24(3), 232–244.

    Google Scholar 

  • Boudreau, M.-C., Serrano, C., & Larson, K. (2014). IT-driven identity work: Creating a group identity in a digital environment. Information and Organization,24(1), 1–24. https://doi.org/10.1016/j.infoandorg.2013.11.001

  • Bozeman, B. (2000). Technology transfer and public policy: A review of research and theory. Research Policy, 29(4–5), 627–655.

    Google Scholar 

  • Brynjolfsson, E., Horton, J. J., Ozimek, A., Rock, D., Sharma, G., & TuYe, H. Y. (2020). COVID-19 and remote work: An early look at US data (No. w27344). National Bureau of Economic Research.

    Google Scholar 

  • Burns, M. (2006). Essential components of human resources practices and management. Managing Human Resources in Health Care Organizations, 51.

    Google Scholar 

  • Campo dell’Orto, S. M. G. (2000). Conoscere il telelavoro. Caratteristiche, esperienze, guida all’utilizzo. Franco Angeli.

    Google Scholar 

  • Cantoni, F., & Mangia, G. (Eds.). (2018). Human resource management and digitalization. Routledge.

    Google Scholar 

  • Cascio, W. F. (2000). Managing a virtual workplace. Academy of Management Perspectives, 14(3), 81–90.

    Google Scholar 

  • Ciborra, C. (1996). Improvisation and information technology in organizations. In ICIS 1996 Proceedings (p. 26).

    Google Scholar 

  • Clapperton, G., & Vanhoutte, P. (2014). The Smarter Working Manifesto: When, where and how do you work best? Sunmakers.

    Google Scholar 

  • Coenen, M., & Kok, R. A. (2014). Workplace flexibility and new product development performance: The role of telework and flexible work schedules. European Management Journal, 32(4), 564–576.

    Google Scholar 

  • Criado, J. I., & Villodre, J. (2018, May). Breaking through government digital communities in social media: A comparative analysis at the local level in Spain. In Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age (pp. 1–2).

    Google Scholar 

  • Cunha, M. A. V., Coelho, T. R., & Pozzebon, M. (2013). The use of ICT in public decision-making participation.

    Google Scholar 

  • Daniels, K., Lamond, D., & Standen, P. (2001) Teleworking: Frameworks for organizational research. Journal of Management Studies, 38(8), 1151–1185. https://doi.org/10.1111/1467-6486.00276

  • Das, S. (2020a). Innovations in digital banking service brand equity and millennial consumerism. In Digital transformation and innovative services for business and learning (pp. 62–79). IGI Global. https://doi.org/10.4018/978-1-7998-5175-2.ch004

  • Das, S. (2020b, February). Media impact of advertising on consumer buying behaviour a comparative study of different media. Shiksha o Anusandhan University. http://hdl.handle.net/10603/273691

  • Das, S. (2021a) A systematic study of integrated marketing communication and content management system for millennial consumers. In Innovations in digital branding and content marketing (pp. 91–112). IGI Global. https://doi.org/10.4018/978-1-7998-4420-4.ch005

  • Das, S. (2021b). Digital entertainment: The next evolution in service sector. Springer Nature. https://doi.org/10.1007/978-981-15-9724-4. Print ISBN978-981-15-9723-7. Online ISBN978-981-15-9724-4

  • Das, S. (2021c). Search engine optimization and marketing: A recipe for success in digital marketing (1st ed.). CRC Press. https://doi.org/10.1201/9780429298509

  • De Kok, A. (2016). The new way of working: Bricks, bytes, and behavior. In The impact of ICT on work (pp. 9–40). Springer.

    Google Scholar 

  • Decastri, M., Gagliarducci, F., Previtali, P., & Scarozza, D. (2020). Understanding the use of Smart Working in Public Administration: The experience of the Presidency of the Council of Ministers. In Exploring digital ecosystems (pp. 343–363). Springer.

    Google Scholar 

  • Du Gay, P., & Vikkelsø, S. (2016). For formal organization: The past in the present and future of organization theory. Oxford University Press.

    Google Scholar 

  • Dua, S., Singh, I., & Das, S. (2021) Banking innovative service with digital brand equity for new age consumers: Internet banking and millennial consumerism. In Innovations in digital branding and content marketing (pp. 134–159). IGI Global. https://doi.org/10.4018/978-1-7998-4420-4.ch007

  • Duman, Ü. O., & Das, S. (2021). The dynamic rise of digital brands’ market mavens in digital entertainment: A complete know how for curious customers. In Digital entertainment (pp. 147–172). Palgrave Macmillan. https://doi.org/10.1007/978-981-15-9724-4_8

  • Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). New public management is dead—Long live digital-era governance. Journal of Public Administration Research and Theory,16(3), 467–494.

    Google Scholar 

  • Duy, N. T., Mondal, S. R., Van, N. T. T., Dzung, P. T., Minh, D. X. H., & Das, S. (2020). A study on the role of Web 4.0 and 5.0 in the sustainable tourism ecosystem of Ho Chi Minh City, Vietnam. Sustainability12(17), 7140. https://doi.org/10.3390/su12177140

  • Ejersbo, N., & Greve, C. (2017). Digital era governance reform and accountability. The case of Denmark. In T. Christensen & P. Lægreid (Eds.), The Routledge handbook to accountability and welfare state reforms in Europe (Chapter 19, pp. 267–279). Routledge.

    Google Scholar 

  • Elsbach, K. D., & Pratt, M. G. (2007). 4 the physical environment in organizations. Academy of Management Annals, 1(1), 181–224.

    Google Scholar 

  • Erickson, L. B., Trauth, E. M., & Petrick, I. (2012). Getting inside your employees’ heads: Navigating barriers to internal-crowdsourcing for product and service innovation.

    Google Scholar 

  • Errichiello, L., & Pianese, T. (2014). Ripensare il remote working: le opportunità degli Smart Work Center. Economia dei Servizi, 9(3), 305–328.

    Google Scholar 

  • Errichiello, L., & Pianese, T. (2016, December). Transforming the workplace: Smart Work Centers as the new frontier of remote work arrangements. In First RGCS Symposium, ‘Work and Workplace Transformations: Between Communities, Doing, and Entrepreneurship’. Université EM-Lyon, Paris.

    Google Scholar 

  • Errichiello, L., & Pianese, T. (2018). Smart Work Centers as “creative workspaces” for remote employees. CERN IdeaSquare Journal of Experimental Innovation,2(1), 14–21.

    Google Scholar 

  • Eurofound. (2020, December 12). Working anytime, anywhere: The effects on the world of work [online]. Available at: https://www.ilo.org/wcmsp5/groups/public/---dgreports/---dcomm/---publ/documents/publication/wcms_544151.pdf

  • European Journal of Information Systems, 14(5), 504–506.

    Google Scholar 

  • Garicano, L., & Heaton, P. (2010). Information technology, organization, and productivity in the public sector: Evidence from police departments. Journal of Labor Economics,28(1), 167–201.

    Google Scholar 

  • Gil-Garcia, J. R. (2012). Enacting electronic government success: An integrative study of government-wide websites, organizational capabilities, and institutions (Vol. 31). Springer Science & Business Media.

    Google Scholar 

  • Grant, A. M., Fried, Y., & Juillerat, T. (2010). Work matters: Job design in classic and contemporary perspectives. In S. Zedeck (Ed.), APA handbook of industrial and organizational psychology (Vol. 1, pp. 417–453). American Psychological Association.

    Google Scholar 

  • Grant, A. M., & Parker, S. K. (2009). Redesigning work design theories: The rise of relational and proactive perspectives. Academy of Management Annals,3(1), 317–375.

    Google Scholar 

  • Greene, C., & Myerson, J. (2011). Space for thought: Designing for knowledge workers. Facilities.

    Google Scholar 

  • Gupta, D. K., Jena, D., Samantaray, A. K., & Das, S. (2019). HRD climate in selected public sector banks in India. Revista ESPACIOS, 40(11).

    Google Scholar 

  • Hadida, A. L., Tarvainen, W., & Rose, J. (2015). Organizational improvisation: A consolidating review and framework. International Journal of Management Reviews,17(4), 437–459.

    Google Scholar 

  • Harvey, D. (2010). A Companion to Marx’s Capital. Verso.

    Google Scholar 

  • Harris, R. (2006). New ethnicities and language use. Springer.

    Google Scholar 

  • Harris, A. (2008). Distributed leadership: According to the evidence. Journal of Educational Administration.

    Google Scholar 

  • Hartog, K. L., Solimene, A., & Tufani G. (2015). The smart working book, Seedble. http://www.thesmartworkingbook.com/downloads/the-smart-working-book/

  • Haynes, B. P., Greene, C., & Myerson, J. (2011). Space for thought: Designing for knowledge workers. Facilities, 29, 19–30.

    Google Scholar 

  • Holling, C. S. (1996). Engineering resilience versus ecological resilience. Engineering Within Ecological Constraints,31(1996), 32.

    Google Scholar 

  • Hung, A., Parker, A. M., & Yoong, J. (2009). Defining and measuring financial literacy.

    Google Scholar 

  • Hussenot, A. (2008). Between structuration and translation: An approach of ICT appropriation. Journal of Organizational Change Management.

    Google Scholar 

  • Illegems, V., & Verbeke, A. (2004). Telework: What does it mean for management? Long Range Planning, 37(4), 319–334.

    Google Scholar 

  • Introna, L. D. (2009). Ethics and the speaking of things. Theory, Culture & Society, 26(4), 25–46.

    Google Scholar 

  • Jansen, A., & Ølnes, S. (2016). The nature of public e-services and their quality dimensions. Government Information Quarterly,33(4), 647–657.

    Google Scholar 

  • Johns, T., & Gratton, L. (2013). The third wave of virtual work. Harvard Business Review, 91(1), 66–73. https://hbr.org/2013/01/the-third-wave-of-virtual-work

  • Kallinikos, J. (2006). The institution of bureaucracy: Administration, pluralism, democracy. Economy and Society, 35(4), 611–627.

    Google Scholar 

  • Korunka, C. (2017). Challenges for job design. In Job demands in a changing world of work (pp. 131–151). https://doi.org/10.1007/978-3-319-54678-0_8

  • Korunka, C., & Kubicek, B. (2017). Job demands in a changing world of work. In Job demands in a changing world of work (pp. 1–5). Springer.

    Google Scholar 

  • Kurland, N. B., & Bailey, D. E. (1999). Telework: The advantages and challenges of working here, there, anywhere, and anytime. Organizational Dynamics,28(2), 53–68.

    Google Scholar 

  • Lamb, R., & Davidson, E. (2005). Information and communication technology challenges to scientific professional identity. The Information Society, 21(1), 1–24.

    Google Scholar 

  • Landsbergen, D., Jr., & Wolken, G., Jr. (2001). Realizing the promise: Government information systems and the fourth generation of information technology. Public Administration Review,61(2), 206–220.

    Google Scholar 

  • Lengnick-Hall, C. A., Beck, T. E., & Lengnick-Hall, M. L. (2011). Developing a capacity for organizational resilience through strategic human resource management. Human Resource Management Review,21(3), 243–255.

    Article  Google Scholar 

  • Lindgren, I., & Jansson, G. (2013). Electronic services in the public sector: A conceptual framework. Government Information Quarterly,30(2), 163–172.

    Article  Google Scholar 

  • Lindgren, I., & Melin, U. (2017, September). Time to refuel the conceptual discussion on public e-services–revisiting how e-services are manifested in practice. In International Conference on Electronic Government (pp. 92–101). Springer.

    Google Scholar 

  • Maciejewski, M. (2017). To do more, better, faster and more cheaply: Using big data in public administration. International Review of Administrative Sciences, 83(1, suppl), 120–135.

    Google Scholar 

  • Mann, J. (2012). Transform the workplace with focus on bricks, behaviors and bits. Gartner Report (G0021229).

    Google Scholar 

  • Margetts, H. (2009). Public management change and e-government: The emergence of digital-era governance. Routledge Handbook of Internet Politics, 119–131.

    Google Scholar 

  • Martin, B. H., & MacDonnell, R. (2012). Is telework effective for organizations? A meta‐analysis of empirical research on perceptions of telework and organizational outcomes. Management Research Review.

    Google Scholar 

  • Martínez‐Sánchez, A., Pérez‐Pérez, M., De‐Luis‐Carnicer, P., & Vela‐Jiménez, M. J. (2007). Telework, human resource flexibility and firm performance. New Technology, Work and Employment, 22(3), 208–223.

    Google Scholar 

  • Mohanty, P. C., Dash, M., Dash, M., & Das, S. (2019). A study on factors influencing training effectiveness. Revista Espacios, 40, 7–15. http://www.revistaespacios.com/a19v40n02/19400207.html

  • Mondal, S. (2021). A systematic study of new age consumer engagement and exploration for digital entertainment for over-the-top platforms in various digital media. In Innovations in digital branding and content marketing (pp. 113–133). IGI Global. https://doi.org/10.4018/978-1-7998-4420-4.ch006

  • Mondal, S., & Sahoo, K. K. (2020). A study of green building prospects on sustainable management decision making. In Green building management and smart automation (pp. 220–234). IGI Global. https://doi.org/10.4018/978-1-5225-9754-4.ch011

  • Mondal, S. R. (2020). A systematic study for digital innovation in management education: An integrated approach towards problem-based learning in Vietnam. In Digital innovations for customer engagement, management, and organizational improvement (pp. 104–120). IGI Global. https://doi.org/10.4018/978-1-7998-5171-4.ch006

  • Mondal, S. R. (2020, February). Factors influencing store image loyalty and satisfaction from customer perspective an empirical study in retail sector. Shiksha o Anusandhan University. http://hdl.handle.net/10603/273688

  • Mondal, S. R., & Das, S. (2021). Examining diabetic subjects on their correlation with TTH and CAD: A statistical approach on exploratory results. In Machine learning and the internet of medical things in healthcare (pp. 153–177). Academic Press. https://doi.org/10.1016/B978-0-12-821229-5.00007-0

  • Moon, M., & Bretschneider, S. (2002). Does the perception of red tape constrain IT innovativeness in organizations? Results from simultaneous equation model and implications. Journal of Public Administration Research and Theory,11(3), 327–352.

    Google Scholar 

  • Morgan, G. (2013). Riding the waves of change. Imaginization Inc.

    Google Scholar 

  • Nadanyiova, M., & Das, S. (2020). Millennials as a target segment of socially responsible communication within the business strategy. Littera Scripta, 13(1), 119–134. https://doi.org/10.36708/Littera_Scripta2020/1/8

  • Neirotti, P., De Marco, A., Cagliano, A. C., Mangano, G., & Scorrano, F. (2014). Current trends in smart city initiatives: Some stylised facts. Cities, 38, 25–36.

    Google Scholar 

  • Nevo, S., & Wade, M. R. (2010). The formation and value of IT-enabled resources: Antecedents and consequences of synergistic relationships. MIS Quarterly, 34, 163–183.

    Google Scholar 

  • Nilles, J. M. (1998). Managing telework: Strategies for managing the virtual workforce. John Wiley & Sons.

    Google Scholar 

  • OECD. (2009). Rethinking E-government services. User-Centred Approaches. OECD. https://www.oecd.org/gov/digital-government/

  • Orlikowski, W. J. (2007). Sociomaterial practices: Exploring technology at work. Organization Studies, 28(9), 1435–1448.

    Google Scholar 

  • Parker, S. K., Morgeson, F. P., & Johns, G. (2017a). One hundred years of work design research: Looking back and looking forward. Journal of Applied Psychology,102(3), 403.

    Google Scholar 

  • Parker, S. K., Van den Broeck, A., & Holman, D. (2017b). Work design influences: A synthesis of multilevel factors that affect the design of jobs. Academy of Management Annals,11(1), 267–308.

    Google Scholar 

  • Peters, M. (2005). Entrepreneurial skills in leadership and human resource management evaluated by apprentices in small tourism businesses. Education + Training.

    Google Scholar 

  • Peters, D. H., Chakraborty, S., Mahapatra, P., & Steinhardt, L. (2010). Job satisfaction and motivation of health workers in public and private sectors: Cross-sectional analysis from two Indian states. Human Resources for Health, 8(1), 1–11.

    Google Scholar 

  • Pérez, M. P., Sánchez, A. M., & de Luis Carnicer, M. P. (2002). Benefits and barriers of telework: Perception differences of human resources managers according to company’s operations strategy. Technovation, 22(12), 775–783.

    Google Scholar 

  • Pérez, M. P., Sánchez, A. M., de Luis Carnicer, P., & Jiménez, M. J. V. (2005). The differences of firm resources and the adoption of teleworking. Technovation, 25(12), 1476–1483.

    Google Scholar 

  • Plesner, U., Justesen, L., & Glerup, C. (2018). The transformation of work in digitized public sector organizations. Journal of Organizational Change Management, 31, 1176–1190.

    Google Scholar 

  • Power, M. (2000). The audit society—Second thoughts. International Journal of Auditing,4(1), 111–119.

    Google Scholar 

  • Pors, J. G., & Andersen, N. Å. (2015). Playful organisations: Undecidability as a scarce resource. Culture and Organization, 21(4), 338–354.

    Google Scholar 

  • Pupion, P. C. (2010). Tourisme durable et valorisation de l’environnement du littoral aquitain: diversité et stratégies des acteurs. Management Avenir, (4), 289–305.

    Google Scholar 

  • Ravi, S., & Mondal, S. R. (2021). Digital entertainment based do it yourself content & advertisement as a factor of driving force for trust & customer patronage. In Digital entertainment (pp. 127–146). Palgrave Macmillan. https://doi.org/10.1007/978-981-15-9724-4_7

  • Reina, R., & Scarozza, D. (2020). Human resource management in the public administration. In Organizational development in public administration (pp. 61–101). Palgrave Macmillan.

    Google Scholar 

  • Rodrigues, M., Machado, R., Costa, R., & Gonçalves, S. (2020, July). Smart cities: Using gamification and emotion detection to improve citizens well fair and commitment. In Science and Information Conference (pp. 426–442). Springer.

    Google Scholar 

  • Scholta, H., & Lindgren, I. (2019). The long and winding road of digital public services-one next step: Proactivity. In ICIS.

    Google Scholar 

  • Sharma, E., & Das, S. (2020). Measuring impact of Indian ports on environment and effectiveness of remedial measures towards environmental pollution. International Journal of Environment and Waste Management,25(3), 356–380. https://doi.org/10.1504/IJEWM.2019.10021787

    Article  Google Scholar 

  • Sharma, E., & Das, S. (2021). Integrated model for women empowerment in rural India. Journal of International Development, 1–18. https://doi.org/10.1002/jid.3539

  • Sharma, E., Nigam, N., & Das, S. (2020). Measuring gap in expected and perceived quality of ICT enabled customer services: A systematic study of top ten retailers of India. International Journal of Applied Systemic Studies,9(2), 159–184. https://doi.org/10.1504/ijass.2020.113260

    Article  Google Scholar 

  • Siha, S. M., & Monroe, R. W. (2006). Telecommuting’s past and future: A literature review and research agenda. Business Process Management Journal.

    Google Scholar 

  • Singh, L. B., Mondal, S. R., & Das, S. (2020). Human resource practices & their observed significance for Indian SMEs. Revista ESPACIOS, 41(7). http://www.revistaespacios.com/a20v41n07/20410715.html

  • Singh, S., Mondal, S., Singh, L. B., Sahoo, K. K., & Das, S. (2020). An empirical evidence study of consumer perception and socioseconomic profiles for digital stores in Vietnam. Sustainability,12(5), 1716. https://doi.org/10.3390/su12051716

    Article  Google Scholar 

  • Siri, R., & Das, S. (2021). A study on processing of information storage & use of new age consumers in digital wellness sector through story telling anda creating interest. In Digital entertainment (pp. 45–63). Palgrave Macmillan. https://doi.org/10.1007/978-981-15-9724-4_3

  • Siri, R., Mondal, S. R., & Das, S. (2020). Hydropower: A renewable energy resource for sustainability in terms of climate change and environmental protection. In The handbook of environmental chemistry. Springer. https://doi.org/10.1007/698_2020_635

  • Soukhoroukova, M. S., & Skiera, B. (2012). Sourcing, filtering, and evaluating new product ideas: An empirical exploration of the performance of idea markets. Journal of Product Innovation Management,29(1), 100–112.

    Article  Google Scholar 

  • Sullivan, J. X. (2008). Borrowing during unemployment unsecured debt as a safety net. Journal of Human Resources, 43(2), 383–412.

    Google Scholar 

  • Taleb, N. N. (2010). Why did the crisis of 2008 happen? Available at SSRN 1666042.

    Google Scholar 

  • Toapanta, S. M. T., Diaz, A. F. G., Subia, D. F. H., & Gallegos, L. E. M. (2019). Proposal for a security model for a popular voting system process in Latin America. Advances in Science, Technology and Engineering Systems,4(5), 53–60.

    Article  Google Scholar 

  • Valcárcel Dueñas, M., & Solórzano García, M. (2019). Digitalización, monitorización y evaluación del impacto de la Economía Social. Análisis en el Tercer Sector de Acción Social español: el caso de Juntos por el Empleo.

    Google Scholar 

  • Van, N. T. T., Vrana, V., Duy, N. T., Minh, D. X. H., Dzung, P. T., Mondal, S. R., & Das, S. (2020). The role of human-machine interactive devices for post-COVID-19 innovative sustainable tourism in Ho Chi Minh City, Vietnam. Sustainability,12(22), 9523. https://doi.org/10.3390/su12229523

  • Van Dijk, G., Minocha, S., & Laing, A. (2007). Consumers, channels and communication: Online and offline communication in service consumption. Interacting with Computers,19, 7–19.

    Article  Google Scholar 

  • Vargo, S. L., & Lusch, R. F. (2004). The four service marketing myths: Remnants of a goods-based, manufacturing model. Journal of Service Research,6(4), 324–335.

    Google Scholar 

  • Verjans, S. (2005). Bricolage as a way of life–Improvisation and irony in information systems. European Journal of Information Systems, 14(5), 504–506.

    Google Scholar 

  • Versteegh, R. (2010). Smart Work Centers: Improve collaboration and productivity while reducing ecological footprint. http://www.slideshare.net/Ray1961/cisco-smart-work-center

  • Watts, S. (2016). The Internet of Things (IoT): Applications, technology, and privacy issues. Nova Science Publishers, Inc.

    Google Scholar 

  • Working, O. S. (2019). Smart working really: Flexibility is not enough. Milan Report.

    Google Scholar 

  • Wright, P. M., & Snell, S. A. (1998). Toward a unifying framework for exploring fit and flexibility in strategic human resource management. Academy of Management Review, 23(4), 756–772.

    Google Scholar 

  • Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review,26(2), 179–201.

    Google Scholar 

  • Yegen, C., & Mondal, S. R. (2021). Sharenting: A new paradigm of digital entertainment of new age parenting and social media. In Digital entertainment (pp. 213–231). Palgrave Macmillan. https://doi.org/10.1007/978-981-15-9724-4_11

  • Yeo, R. K., & Marquardt, M. J. (2015). (Re) interpreting action, learning, and experience: Integrating action learning and experiential learning for HRD. Human Resource Development Quarterly, 26(1), 81–107.

    Google Scholar 

  • Yin, R. K. (2013). Validity and generalization in future case study evaluations. Evaluation,19(3), 321–332.

    Google Scholar 

  • Yin, R. K. (2009). Case study research: Design and methods (Vol. 5). Sage.

    Google Scholar 

  • Zardini, A., Rossignoli, C., & Ricciardi, F. (2016). A bottom-up path for IT management success: From infrastructure quality to competitive excellence. Journal of business research, 69(5), 1747–1752.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Marzia Ventura .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Reina, R., Ventura, M., Cristofaro, C.L., Vesperi, W. (2022). Digitalize Work in Pandemic Time: Practices for Remote Working and Job Redesign in Public Organization. In: Mondal, S.R., Di Virgilio, F., Das, S. (eds) HR Analytics and Digital HR Practices. Palgrave Macmillan, Singapore. https://doi.org/10.1007/978-981-16-7099-2_4

Download citation

Publish with us

Policies and ethics