Skip to main content
SpringerLink
Log in

Exploring the Efficiency of E-Tendering Services in Oman: Administrative Perspectives from Government and Business Users

  • Chapter
  • First Online:
Sustainable Production and Consumption Systems

Part of the book series: Industrial Ecology ((IE))

  • 456 Accesses

Abstract

Information Technology (IT) plays an effective role in managing the government and business entities’ operations. Most of the Government institutions have adopted modern IT infrastructures and transferred from traditional administration systems to E-Government service systems. This study evaluates the efficiency of e-tendering services, use of digital administrative transaction system and its impact on the performance of Government authorities and business sector organizations in Oman. To achieve the objectives of study, an online questionnaires distributed to public authorities i.e., Oman Tender Board, external stakeholders such as companies and information technology consultants. The findings of the study reveal that e-system in dealing with administrative transactions has positive impact on the performance of the government and private sector organizations. Despite these benefits, there are some challenges linked with e-system. Based on the Planned Behavior Theory (PBT), our research suggests that successful implementation of digital system requires IT professionals, and strategic plans to implement electronic systems effectively. The research concludes that improving e-infrastructure supported by technical resources is essential to prevent barriers that can impede the efficient use of e-administration. In the light of findings, it is recommended to increase the awareness of important e-administration services among the tender companies, government officials and local citizens.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Abugabah A, Sanzogni L (2009) Information systems and performance: an analytical approach to understand IS value in business organizations. In: Proceedings of the international conference on information systems. Paris, France

    Google Scholar 

  • Agboola TC (2013) Effects of information technology on organizational communication: a case study of a selected healthcare organization

    Google Scholar 

  • Ahmad S (2013) E-governance readiness of Upazila administration: a case of two selected Upazila of Comilla district. BRAC University

    Google Scholar 

  • Al-Hadidi A (2010) An exploratory study on adoption and diffusion of m-government services in the Sultanate of Oman. Cardiff University

    Google Scholar 

  • Al-Rahbi Y, Al-Harrasi S, Al-Wahaibi S (2012) Technical factors affecting the adoption of e-government

    Google Scholar 

  • Al-Shawabkah SHA, Hameed S (2013) Role of E-Government in improving organizational performance in the civil status and passports department of Jordan. Int Inst Sci Technol Educ (IISTE) 3(5)

    Google Scholar 

  • Al Salmi, M., UUM, U. U. M., Aman, K. D., UUM, U. U. M., & Aman, K. D. (2016). E-government analysis: sultanate of Oman case. Open J SocSci 4(3): 35

    Google Scholar 

  • Alrahahle ASF (2014) The Impact of E-management and the role of human resource development in improving the performance of the organization. Int J Bus Soc Sci 5(10)

    Google Scholar 

  • Alshehri M, Drew SJ (2013) E-government principles : implementation, advantages and challenges. Int J Electron Bus 12(1):1–17

    Google Scholar 

  • AlShihi H (2006) Critical factors in the adoption and diffusion of E-government initiatives in Oman. Victoria University

    Google Scholar 

  • Alyahya MA (2013) Implementing to the efficiency of public construction contract in Moath Ahmad Alyahya implementing e-tendering to improve the efficiency of public construction contract in

    Google Scholar 

  • Ashaye OR, Irani Z (2012) Supporting the use of E-government in the implementation of land administrative systems: a conceptual framework. EdMedia+Innovate learning. 19–28

    Google Scholar 

  • Bajramovic K (2011) Implementing e-government in Bosnia and Herzegovina: practices and challenges for the state government

    Google Scholar 

  • Castelnovo W, Simonetta M (2007) The evaluation of e-government projects for small local government organisations. Electron J E-GovMent 5(1)

    Google Scholar 

  • Chilipunde RL (2013) Electronic tendering in the Malawian construction industry: the dilemmas and benefits. J Mod Educ Rev 3(10):791–800

    Google Scholar 

  • Çiçek I, Bilal Ö (2011) The effect of outsourcing human resource on organizational performance: the role of organizational culture. Int J Bus Manag Stud 3(2):131–144

    Google Scholar 

  • Corradini F (2010) Quality assessment of digital services in E-government with a case study in an Italian region. In: Electronic services: concepts, methodologies, tools and applications. pp. 1100–1118. IGI Global.

    Google Scholar 

  • De Alwis AC (2010) The impact of electronic human resource management on the role of human resource managers

    Google Scholar 

  • Devaraj S, Kohli R (2003) Performance impacts of information technology: is actual usage the missing link? Manage Sci 49(3):273–289

    Article  Google Scholar 

  • Dineshkumar S, Kogulacumar P (2013) Internal Control System and its impact on the Performance of the Sri Lanka Telecom limited in Jaffna District. Int J Adv Comput Technol 2(6):56–64

    Google Scholar 

  • Fang Z (2002) E-government in digital era: concept, practice, and development. Int J Comput Internet Manag 10(2):1–22

    Google Scholar 

  • Fındıklı MA, beyza Bayarçelik, E. (2015) Exploring the outcomes of electronic human resource management (E-HRM)? Procedia Soc Behav Sci 207: 424–431

    Google Scholar 

  • Halimi HS (2015) The role of information technology organizational design in firms ability to innovate

    Google Scholar 

  • Isaac W (2013) Performance measurement for the e-government initiatives : a comparative study by Willy C Isaac a dissertation report submitted in partial fulfillment of the requirements for the degree of doctor of philosophy in graduate school of computer and information

    Google Scholar 

  • Karunasena K (2012) An investigation of the public value of e-government in Sri Lanka. RMIT University, Melbourne, Australia, School of Business Information Technology and Logistics College of Business

    Google Scholar 

  • Kerandi AM (2015) E-government and the transformation of public administration in developing countries: a case study of the kenya revenue authority. Université d’Ottawa/University of Ottawa

    Google Scholar 

  • Kinyua JK (2016) Effect of internal control systems on financial performance of companies quoted in the Nairobi securities exchange. Jomo Kenyatta university of agriculture and technology

    Google Scholar 

  • Kong A, Gray J (2006) Problems with traditional procurement in the Malaysian construction industry-A survey. Proceedings Australasian universities building educators association annual conference 2006:1–21

    Google Scholar 

  • Koseva II (2012) Method that supports e-tendering vendors to enter the Bulgarian public market

    Google Scholar 

  • Laryea S, Ibem EO (2014) Barriers and prospects of e-procurement in the South African construction industry

    Google Scholar 

  • Ling Q (2005) Stability and performance of control systems with limited feedback information. University of Notre Dame

    Google Scholar 

  • Long Y (2009) The impact of information technology on the HR function transformation. University of Twentes

    Google Scholar 

  • Ma L, Ye M (2015) The role of electronic human resource management in contemporary human resource management. Open J Soc Sci 3(04):71

    Google Scholar 

  • Macueve GA (2008) Analyzing challenges and opportunities of the implementation of e-government initiatives for development through the lens of the capability approach: case studies from Mozambique. Math Natural Sci Inform Univ Oslo Norway Tech Rep, Dept

    Google Scholar 

  • Magno FA, Serafica RB (2001) Information technology for good governance. Vol. 8 Yuchengco center for East Asia, De La Salle University Manila

    Google Scholar 

  • Manikas K (2015) Records management and electronic records management opportunities and limitations: a case study in Greek companies

    Google Scholar 

  • McConnell DJ (2009) An analysis into the factors affecting the uptake of applications of e-procurement, within the UK public sector. Loughborough University

    Google Scholar 

  • Moe CE, Päivärinta T (2011) Challenges in information systems procurement in the Norwegian public sector. International conference on electronic government, 404–417

    Google Scholar 

  • Mohd MN, Roslan S, Salleh NA, Zulhumadi F, Harun AN (2016) The benefits and challenges of E-procurement implementation: a case study of Malaysian company. Int J Econ Financ Issues 6(S7):329–332

    Google Scholar 

  • Muñoz- A, Hípola P (2011) Electronic administration in Spain: from its beginnings to the present. Gov Inf Q 28(1):74–90

    Google Scholar 

  • Nengomasha CT (2009) A study of electronic records management in the Namibian public service in the context of e-government. University of Namibia Windhoek.

    Google Scholar 

  • Nugroho, R. A. (2015). Electronic government adoption in developing countries: The case of the Indonesian electronic procurement system.

    Google Scholar 

  • Oliveira I, Tinoca L, Pereira A (2011) Computers & Education Online group work patterns : How to promote a successful collaboration. Comput Educ 57(1):1348–1357. https://doi.org/10.1016/j.compedu.2011.01.017

    Article  Google Scholar 

  • Ollikainen E (2011) Electronic archiving applications and their adoption in Finnish accounting firms available on internet. Svenska handelshögskolan

    Google Scholar 

  • Onuigbo RA, Eme OI (2015) Electronic Governance & Administration in Nigeria: Prospects & Challenges. Arab J Bus Manag Rev (Oman Chapter) 5(3):18

    Article  Google Scholar 

  • Rachel George M (2015) Exploring the perceived Obstacles to E-administration by faculty members of Eastern Mediterranean university. Eastern Mediterranean university (EMU)-Doğu Akdeniz Üniversitesi (DAÜ)

    Google Scholar 

  • Renders A, Gaeremynck A (2012) Corporate governance, principal-principal agency conflicts, and firm value in european listed companies. Corp GovAnce: Int Rev 20(2):125–143. https://doi.org/10.1111/j.1467-8683.2011.00900.x

    Article  Google Scholar 

  • Riani F (2015) Delay in e-government and digitization of public administration in Italy: EU action in Lazio.

    Google Scholar 

  • Ringim KJ, Razalli MR, Hasnan N (2012) The relationship between information technology capability and organizational performance of Nigerian banks. Int J Bus Res Dev 4(2)

    Google Scholar 

  • Robinson M (2015) From old public administration to the new public service: implications for public sector reform in developing countries. UNDP Global centre for public service excellence

    Google Scholar 

  • Saigal A (2008) A study on the impact of information technology use on nonprofit organizations.

    Google Scholar 

  • Salam MA (2013) E-governance for good governance through public service delivery: an assessment of district e-service centres in Bangladesh. BRAC University

    Google Scholar 

  • Sarrayrih MA, Sriram B (2015) Major challenges in developing a successful e-government: A review on the Sultanate of Oman. J King Saud Univ-Comput Inf Sci 27(2):230–235

    Google Scholar 

  • Schaller AE (2016) DevOps transformation challenges facing large scale legacy systems. Utica College

    Google Scholar 

  • Sharma G, Pokharel M (2016) The Strategic Role Of Information Technology In eGovernment: A Case of Nepal. Int J EBusiness EGovernment Stud 8(1):19–39

    Google Scholar 

  • Shukla A, Khan MA, Shah M (2016) literature review of adoption of e procurement practices by construction industries

    Google Scholar 

  • Smith R (2003) The impact of electronic business on the organisation

    Google Scholar 

  • Stiles T (2014) A guide to archiving of electronic records. Lulu com

    Google Scholar 

  • Sweisi NAAO (2010) E-government services: an exploration of the main factors that contribute to successful implementation in Libya. University of portsmouth

    Google Scholar 

  • Tagbotor DP, Adzido RYN, Agbanu PG (2015) Analysis of records management and organizational performance. Int J Acad Res Account, Financ Manag Sci 5(2):1–16

    Google Scholar 

  • Tanner C, Wölfle R, Schubert P, Quade M (2008) Current trends and challenges in electronic procurement: an empirical study. Electron Mark 18(1):6–18

    Article  Google Scholar 

  • Upadhyaya P, Mohanan P, Prasad KM (2013) Barriers to adoption of B2B e-marketplaces: an empirical study of Indian manufacturing MSMEs. Rev Integr Bus Econ Res 2(1):555

    Google Scholar 

  • Wagana DM, Iravo MA, Nzulwa JD, Kihoro JM (2017) The moderating effects of E-government on the relationship between administrative decentralization and service delivery in county governments in Kenya.

    Google Scholar 

  • Wu F (2001) Bringing “e” to corporate America: the drivers of e-business adoption and its impact on firm performance. The University of Texas at Austin

    Google Scholar 

  • Zehir C, Muceldili B, Akyuz B, Celep A (2010) The impact of information technology investments on firm performance in national and multinational companies. J Glob Strat Manag 7(1):143–154

    Article  Google Scholar 

Download references

Acknowledgements

This chapter is an extended version of MBA-IT Dissertation submitted to Middle East College Oman, by Ms. Khalsa Al-Bishri, Post-Graduate student, supervised by Dr. Rashid Khalil.

Author information

Authors and Affiliations

  1. Faculty Al-Zahra MBA(IT) Program, Middle East College, Muscat, Oman

    Khalsa Al-Bishari

  2. Faculty Department of Management Studies, Middle East College, Muscat, Oman

    Rashil Khalil

Authors
  1. Khalsa Al-Bishari
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Rashil Khalil
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Rashil Khalil .

Editor information

Editors and Affiliations

  1. Emlyon Business School, Ecully, France

    Charbel Jose Chiappetta Jabbour

  2. School of Engineering and Management, Xuzhou University of Technology, Xuzhou, Jiangsu Province, China

    Syed Abdul Rehman Khan

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Al-Bishari, K., Khalil, R. (2021). Exploring the Efficiency of E-Tendering Services in Oman: Administrative Perspectives from Government and Business Users. In: Chiappetta Jabbour, C.J., Khan, S.A.R. (eds) Sustainable Production and Consumption Systems. Industrial Ecology. Springer, Singapore. https://doi.org/10.1007/978-981-16-4760-4_9

Download citation

Publish with us

Policies and ethics

Search

Navigation