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Does Trust Matter?

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Augmenting Employee Trust and Cooperation

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Abstract

A context-specific trust such as organizational trust could underlie employee intention to cooperate more, regardless of individual differences in personality. This chapter sets out to investigate how employers could develop trust to augment employee cooperation via the provision of excessive extrinsic rewards. A two-stage laboratory scenario-based experiment (Study 2) is performed to explore whether employees who receive excessive extrinsic rewards will trust their organization more and as a result will be more willing to cooperate.

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Authors and Affiliations

  1. Department of Management, School of Business, Monash University Malaysia, Bandar Sunway, Malaysia

    Andrei O. J. Kwok

  2. Department of Management, School of Business, Monash University Malaysia, Bandar Sunway, Malaysia

    Motoki Watabe & Pervaiz K. Ahmed

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  1. Andrei O. J. Kwok
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  2. Motoki Watabe
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  3. Pervaiz K. Ahmed
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Correspondence to Andrei O. J. Kwok .

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Kwok, A.O.J., Watabe, M., Ahmed, P.K. (2021). Does Trust Matter?. In: Augmenting Employee Trust and Cooperation. Springer, Singapore. https://doi.org/10.1007/978-981-16-2343-1_6

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