Abstract
Digitization in logistics bears enormous potential for increased efficiency. Especially, the logistics of the last mile that causes between 13% and 75% of the overall logistics cost of parcel shipment could strongly benefit from digitization and an increased transparency. This transparency and a smart process control can be achieved with the help of a smart service platform. Such a platform connects with sensor, ID, and authentication technology in order to operate approaches, such as crowd logistics and sharing concepts with the goal of enabling an efficient, sustainable and user friendly last mile process. The contribution of this paper is a first conceptualization of the smart service platform for last mile logistics with special regards of the underlying business process management. A design science research approach is applied.
The work presented in this paper was funded by the German Federal Ministry for Economic Affairs and Energy within the project Smart Last Mile Logistics (SMile). More information can be found under the reference BMWi 01MD18012D and on the website www.smile-project.de.
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Glöckner, M., Pufahl, L., Franczyk, B., Weske, M., Ludwig, A. (2020). Conceptualization of a Smart Service Platform for Last Mile Logistics. In: Takenaka, T., Han, S., Minami, C. (eds) Serviceology for Services. ICServ 2020. Communications in Computer and Information Science, vol 1189. Springer, Singapore. https://doi.org/10.1007/978-981-15-3118-7_11
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