Abstract
With the rising demand for healthcare services and in view of the global shortage of manpower of healthcare professionals, volunteers have become a new energetic stream of strategic partners in the community to manage contemporary healthcare challenges, and they have been playing active roles in supporting various types of services. In this chapter, a charitable healthcare non-government organisation (NGO) founded in the late 1950s in Hong Kong is selected as a case study. It shows that the NGO has successfully made use of volunteers as a valuable asset since its establishment to extend primary care and rehabilitative services in different manners. On the other hand, despite the efforts and active backing from volunteers, it was a road of obstacles for the NGO to traverse the government bureaucracy and the local medical dominance. This chapter examines healthcare volunteerism, briefs its development in Hong Kong, discusses volunteers’ impact on local primary care, outlines local barriers to a holistic approach to primary care and explores the future directions in Hong Kong.
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Notes
- 1.
《中華人民共和國老年人權益保障法》 in Chinese.
- 2.
《志願服務條例》 in Chinese.
- 3.
廣福義祠 in Chinese.
- 4.
Details are spelt out in the section of “Disclosures and Conflict of Interests”.
- 5.
真人圖書館 in Chinese.
- 6.
The first district health centre, namely, the Kwai Tsing District Health Centre, posted vacancy advertisements in the period of March–May 2019 to recruit “community health practitioners”, requiring potential candidates to have completed post-secondary education in health-related studies, such as public health, community health practices, nutrition, gerontology and sport science. “Community health practitioner” is a new healthcare staff category in Hong Kong, and the impact of this new staff grade in district health centres on the HKSR’s proposed health coaches is subject to further study.
- 7.
Details are contained in the section of “Disclosures and Conflict of Interests”.
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Acknowledgements
The author would like to thank the management staff of the HKSR for their time and constructive comments on an earlier draft of this manuscript.
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Tong, Kw. (2020). Healthcare Volunteers’ Significant Impact on Primary Care: Experiences and Challenges from the Perspective of a Non-government Organisation. In: Fong, B., Law, V., Lee, A. (eds) Primary Care Revisited . Springer, Singapore. https://doi.org/10.1007/978-981-15-2521-6_16
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DOI: https://doi.org/10.1007/978-981-15-2521-6_16
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