Administrative Management and Quality of Service: A Diagnosis in the MiPymes of the Hotel Sector of the Salinas Canton

Abstract

This research focuses on the tourist administrative management and quality of the service, being issues of great global relevance in the current business field, considering the changing environment and uncertainty in which the tourist companies work in the currently, in this way it is main problem, to diagnose the administrative management of the micro, small and medium enterprises (MiPymes) of the hosting sector of the Salinas canton and the quality of the service that they provide to customers.

For the study, a qualitative and quantitative approach was used with an exploratory and descriptive research scope, supported by a method of bibliographic and documentary research, which involved both hotel managers, employees and clients of the service provided, the results of which show that administrative management is more often at the “Agree” and “Totally Agree” level by customers with 46% and 30% respectively, and in terms of the quality of the service provided it is proven to be with the highest level in “Agree” and “Totally agree” with 49% and 37% correspondingly. Managing to determine that the administrative management carried out by the owners of the MiPymes of the hotel sector of the Salinas canton in-flow in the quality of the service provided and perceived by customers.