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Case Study of Critical Success Factors Affecting Knowledge Management in Small- and Medium-Sized Enterprises in Developing State: Steel Sector

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Advances in Industrial and Production Engineering

Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

Abstract

The small- and medium-sized enterprises (SMEs) need to compete with many other established organizations. Knowledge management (KM) may be the appropriate strategic tool for businesses to compete with the other established organizations. So there is a need of the adopting the knowledge management in SMEs to compete the competitors and satisfying the customer. But in this stage, adoption of KM is a very tedious task for an organization. The objective of this study to present a better way by implementing the KM in an organization and do something better for the organization for the improvement of customer satisfaction and increase competitive level as well. In this study, the present scenario of SMEs in Chhattisgarh state is taken under consideration. In this study, the factors affecting the knowledge management for SMEs, mainly in steel sector organizations have been focused and decided a critical success factor affecting the industries from previous literatures. After the identification of the critical success factors from the previous literature, some factors which affect the steel sector most are considered. To test the reliability of the questionnaire, Cronbach’s alpha has been used by SPSS software.

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Authors and Affiliations

  1. Department of Mechanical Engineering, National Institute of Technology, 492001, Raipur, India

    Agrawal Animesh & Suraj Kumar Mukti

Authors
  1. Agrawal Animesh
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  2. Suraj Kumar Mukti
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Corresponding author

Correspondence to Agrawal Animesh .

Editor information

Editors and Affiliations

  1. Industrial and Management Engineering Department, Indian Institute of Technology Kanpur, Kanpur, Uttar Pradesh, India

    Kripa Shanker

  2. Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, Delhi, India

    Ravi Shankar

  3. Department of Mechanical Engineering, Amity University, Noida, Uttar Pradesh, India

    Rahul Sindhwani

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Animesh, A., Mukti, S.K. (2019). Case Study of Critical Success Factors Affecting Knowledge Management in Small- and Medium-Sized Enterprises in Developing State: Steel Sector. In: Shanker, K., Shankar, R., Sindhwani, R. (eds) Advances in Industrial and Production Engineering . Lecture Notes in Mechanical Engineering. Springer, Singapore. https://doi.org/10.1007/978-981-13-6412-9_76

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  • DOI: https://doi.org/10.1007/978-981-13-6412-9_76

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  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-13-6411-2

  • Online ISBN: 978-981-13-6412-9

  • eBook Packages: EngineeringEngineering (R0)

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