The Influence of Socio-Demographic, Psychological and Medical Variables on Patient Satisfaction with Diabetes Care in the Hospital Setting in Romania

  • Anca Constantinescu-DobraEmail author
  • A. Sabou
  • M. C. Coțiu
Conference paper
Part of the IFMBE Proceedings book series (IFMBE, volume 71)


Diabetes is a chronic illness in which disease management is crucial in preventing associated complications. Patient satisfaction with medical care is closely linked to patients’ treatment adherence and disease management. In the context of an increased number of patients diagnosed with diabetes each year, the research we propose analyses the influence of socio-demographic, psychological and medical variables on patient satisfaction with diabetes care in the hospital setting in Romania. The research was conducted using mailed patient satisfaction questionnaires between July 2014 and February 2015 on 339 diabetes patients in Romania. The response rate was 39.5%. Results show that the most important factors influencing patient satisfaction with diabetes care in the hospital setting are patients’ age, educational and income levels, diabetes type, whether or not the patient incurs associated complications and patients’ perspective on diabetes management.


Diabetes Patient satisfaction Socio-demographic Medical 



This research was co-financed through the European Social Fund through Sectoral Operational Programme Human Resources Development 2007–2013, project number POSDRU159/1.5/S/142115 “Performance and Excellence in Doctoral and Postdoctoral Research in Romanian economics science domain”.

Conflict of Interest

The authors declare they have no conflict of interest.


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Copyright information

© Springer Nature Singapore Pte Ltd. 2019

Authors and Affiliations

  • Anca Constantinescu-Dobra
    • 1
    Email author
  • A. Sabou
    • 2
  • M. C. Coțiu
    • 1
  1. 1.Department of Electroenergetics and Management, Faculty of Electrical EngineeringTechnical University of Cluj-NapocaCluj-NapocaRomania
  2. 2.Department of Computer Science, Faculty of Automation and Computer ScienceTechnical University of Cluj-NapocaCluj-NapocaRomania

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