Abstract
The accomplishment of Good Governance through the medium of e-Tools for e-Governance, in the era of technological revolution is what every Government has been striving for. In an effort to study the achievement, this study is verifying the underlying model that can be used for assessing the service delivery outputs by the e-Tools provided by the Government of India. The Partial Confirmatory Factor Analysis done on the model has to a great extent justified the fact that the e-Tools service delivery outcomes can be measured using the factors of Standard of Service, Accessibility, Transparency, Affordability, Choice and Courtesy and the underlying structure of these factors. The study was conducted in the National Capital Region.
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Sahai, S., Singh, G. (2018). Partial Confirmatory Factor Analysis for E-Service Delivery Outcomes Using E-Tools Provided by the Government. In: Singh, M., Gupta, P., Tyagi, V., Flusser, J., Ören, T. (eds) Advances in Computing and Data Sciences. ICACDS 2018. Communications in Computer and Information Science, vol 906. Springer, Singapore. https://doi.org/10.1007/978-981-13-1813-9_46
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DOI: https://doi.org/10.1007/978-981-13-1813-9_46
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