Abstract
Economic growth mandates increasing effectiveness and efficiency of all production processes—in manufacturing as well as in service sectors. In this context, Total Quality Management (TQM) has evolved as an approach to enhance the quality of performance in different business processes, both core and support. In fact, TQM has emerged as a movement spreading across different functional areas in an organization and is not confined to quality of products only. It must be added, however, that a Quality Management System on the lines of ISO 9000 series is a concrete and important step to initiate Total Quality Management.
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Mukherjee, S. (2019). Total Quality Management. In: Quality. India Studies in Business and Economics. Springer, Singapore. https://doi.org/10.1007/978-981-13-1271-7_5
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DOI: https://doi.org/10.1007/978-981-13-1271-7_5
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