Skip to main content

The Importance of Corporate Social Responsibility in the Development of Sustainable Tourism

  • Chapter
  • First Online:
Responsibility and Governance

Abstract

For the potential grown of the economy of one country, the tourism has been the leading player because it is one of most important activities of Portuguese economy, being assumed as economic development weapon for its region. Although, in agreement with the territorial paradigm, the fact of an area to be endowed with resources it is not synonymous of growth and development. On the one hand, it remembered the identity of different areas; the resources of a region only become development factors when in that same region there is protagonist capacity that allows them to be operational. On the other hand, a single development strategy do not exists, but several development strategies in accordance with the space contexts, where all the local participants should assume an active role and the local resources should be valued integrating the several aspects of the development. Among the different local stakeholders, entrepreneurs, and residents become important stakeholders in tourism activity, influencing the development process of different tourist destinations. Thus, given the strategic importance of tourism in sustainable regional development and the crucial role that residents play in their development process, the present research presents the main perceptions of residents regarding the role of entrepreneurs in the practice of socially responsible acts of development sustainable tourism.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Akis, S., Peristianis, N., & Warner, J. (1996). Residents’ attitudes to tourism development: the case of Cyprus. Tourism Management, 17(7), 481–494.

    Article  Google Scholar 

  • Amuquandoh, F. E. (2009). Residents’ perceptions of the environmental impacts of tourism in the Lake Bosomtwe Basin, Ghana. Journal of Sustainable Tourism, 18(2), 223–238.

    Article  Google Scholar 

  • Andereck, K. L., & Vogt, C. A. (2000). The Relationship between residents’ attitudes toward tourism and tourism development Options. Journal of Travel Research, 39(1), 27–36.

    Article  Google Scholar 

  • Andereck, K. L., Valentine, K. M., Knopf, R. C., & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056–1076.

    Article  Google Scholar 

  • Andriotis, K., & Vaughan, R. D. (2003). Urban residents’ attitudes toward tourism development: The case of Crete. Journal of Travel Research, 42, 172–185.

    Article  Google Scholar 

  • Andriotis, K. (2005). Community group’s perceptions of and preferences for tourism development: Evidence from Crete. Journal of Hospitality and Tourism Research, 29(1), 67–90.

    Article  Google Scholar 

  • Archer, B., & Cooper, C. (2002). Os impactos negativos e positivos do turismo. In W. Theobald (Ed.), Turismo global (pp. 85–102). São Paulo, BR: Senac.

    Google Scholar 

  • Artesi, L. (2007). Desarrollo local y turismo: Notas sobre nuevos enfoques teóricos y metodologias para la implementalção de políticas en la Patagonia Austal. In R. e a. Zárate, L. Artesi (Coord.), Ciudadanía, territorio y desarrollo endógeno: resistencias y mediaciones de las Políticas Locales en las Encrucijadas del Neoliberalismo (pp. 347–362). Buenos Aires: Editorial Biblos.

    Google Scholar 

  • Ashworth, G., & Voogdt, H. (1991). Can places be sold for tourism? In G. J. e. Ashworth, B. Goodall (Eds.), Marketing tourism places. London: Routledge.

    Google Scholar 

  • Barros, C. I. F. (2011). Planeamento Estratégico de Markting Territorial e Perspectivas de Desenvolvimento na Região Autónoma da Madeira. Tese de Mestrado, Faculdade de Letras da Universidade de Coimbra.

    Google Scholar 

  • Beja, R. (2003). Desenvolvimento sustentável: o imperativo sócio-económico e o posicionamento dos Revisores Oficiais de Contas. Revisores & Empresas, Julho/Setembro, 7–14.

    Google Scholar 

  • Bramwell, B., & Lane, B. (1993). Sustainable tourism: An evolving global approach. Journal of Sustainable Tourism, 1(1), 1–5.

    Article  Google Scholar 

  • Brunt, P., & Courtney, P. (1999). Hosp perceptions of sociocultural impacts. Annals of Tourism Research, 26(3), 493–515.

    Article  Google Scholar 

  • Bueno, W. C. (2006). Comunicação Empresarial e Responsabilidade Social. Disponível em www.comtexto.com.br/artigos_rs_cers.htm. Acesso em 14/11/2006.

  • Butler, R. (1999). Sustainable tourism: A state-of-the-art review. Tourism Geographies, 1(1), 7–25.

    Article  Google Scholar 

  • Byrd, E., Bosley, H., & Dronberger, M. (2009). Comparasions of skateholder perceptions of tourism impacts in rural eastern North Carolina. Tourism Management, 30(5), 693–703.

    Article  Google Scholar 

  • Cañizares, S. M. S., Tabales, J. M. M., & García, F. J. F. (2014). Local residents’ attitudes towards the impact of tourism development in Cape Verde. Tourism & Management Studies, 10(1), 87–96.

    Google Scholar 

  • Cernat, L., & Gourdon, J. (2005). Is the concept of sustainable tourism sustainable? Developing the Sustainable Tourism Benchmarking Tool. Munich Personal RePEc Archive. Disponível em http://mpra.ub.uni-muenchen.de/4178/1/MPRA_paper_4178.pdf.

  • Clarke, J. (1997). A framework of approaches to sustainable tourism. Journal of Sustainable Tourism, 5(3), 224–233.

    Article  Google Scholar 

  • Cooper, C., Fletcher, J., Fyall, A., Gilbert, D. & Wanhill, S. (2008). Turismo-princípios e práticas (3rd ed.). Brasil: Bookman.

    Google Scholar 

  • Cui, X., & Ryan, C. (2011). Perceptions of place, modernity and the impacts of tourism—Differences among rural and urban residents of Ankang, China: A likeliwood ratio analysis. Tourism Management, 32, 604–615.

    Article  Google Scholar 

  • Eusébio, M. C. A. (2006). Avaliação do impacto económico do turismo a nível regional—o caso da Região Centro de Portugal. Tese de Doutoramento, Universidade de Aveiro.

    Google Scholar 

  • Garrod, B., & Fyall, A. (2001). Heritage tourism: A question of definition. Annals of Tourism Research, 28(4), 1049–1052.

    Article  Google Scholar 

  • Geneletti, D., & Dawa, D. (2009). Environmental impact assessment of mountain tourism in developing regions: A study in Ladakh, Indian Himalaya. Environmental Impact Assessment Review, 29(4), 229–242.

    Article  Google Scholar 

  • Goodall, B., & Stabler, M. J. (1997). Principles influencing the determination of environmental standards for sustainable tourism. In M. J. Stabler (Ed.), Tourism and Sustainable: Principles to Practice (pp. 279–304). Wallingford: CAB International.

    Google Scholar 

  • Governo de Portugal (2011). Presidência do Conselho de Ministros. Programa do XIX Governo Constitucional. www.portugal.gov.pt/media/130538/programa_gc19.pdf].

  • Governo de Portugal (2012) Ministério da Economia e do Emprego. PENT—Plano Estratégico Nacional do Turismo (PENT)—Horizonte 2013–2015. http://www.turismodeportugal.pt/Portugu%C3%AAs/turismodeportugal/publicacoes/Documents/PENT%202012.pdf.

  • Guerreiro, M. M., Mendes, J. C., Oom do Valle, P. & Silva, J. A. (2008). Análise da Satisfação dos Residentes com o Turismo: o caso de uma área-destino no Algarve, Portugal. Turismo em Análise, 19(3), 488–504.

    Article  Google Scholar 

  • Gursoy, D., & Rutherford, D. G. (2004). Host Attitudes toward tourism: An improved structural model. Annals of tourism Research, 31(3), 495–516.

    Article  Google Scholar 

  • Haley, A. J., Snaith, T., & Miller, G. (2005). The social impacts of tourism: A case study of Bath UK. Annals of Tourism Research, 32(3), 647–668.

    Article  Google Scholar 

  • Haralambopoulos, N., & Pizam, A. (1996). Perceived impacts of tourism: The Case of Samos. Annals of Tourism Research, 23(3), 503–526.

    Article  Google Scholar 

  • Hardy, A. L., & Beeton, R. J. S. (2001). Sustainable tourism or maintainable tourism: Managing resources for more than average outcomes. Journal of Sustainable Tourism, 9(3), 168–192.

    Article  Google Scholar 

  • Heras, M. P. (2004). Manual del Turismo Sostenible: Como Conseguir un Turismo Social, Económico Y Ambientalmente Responsable. Madrid: Ediciones Mundi-Prensa.

    Google Scholar 

  • Hunter, C., & Green, H. (1995). Tourism and the Environment: A Sustainable Relationship?. London: Routledge.

    Google Scholar 

  • Hunter, C. (1997). Sustainable tourism as an adaptive paradigm. Annals of Tourism Research, 24(4), 850–867.

    Article  Google Scholar 

  • Inbakaran, R., & Jackson, M. (2006). Resident attitudes inside Victoria’s tourism product regions: a cluster analysis. Journal of Hospitality and Tourism Management, 13(1), 59–74.

    Article  Google Scholar 

  • Inskeep, E. (1991). Tourism planning—an integrated and sustainable approach. New York: Van Nostrand-Reinhold.

    Google Scholar 

  • Jackson, L. A. (2008). Residents’ perceptions of the impacts of special event tourism. Journal of Place Management and development, 1(3), 240–255.

    Article  Google Scholar 

  • Ko, D. W., & Stewart, W. P. (2002). A structural equation model of residents’ attitudes for tourism development. Tourism Management, 23(5), 521–530.

    Article  Google Scholar 

  • Laws, E. (1995). Tourist destination management. Londres: Routledge.

    Google Scholar 

  • Lee, T. H. (2013). Influence analysis of community resident support for sustainable tourism development. Tourism Management, 34, 37–46.

    Article  Google Scholar 

  • Lundberg, D. E. (1990). The tourit business (6th ed.). New York: Van Nostrand-Reinhold.

    Google Scholar 

  • McDowall, S., & Choi, Y. (2010). A comparative analysis of Thailand residents’ perception of tourism’s impacts. Jounal of Quality Assurance in Hospitality & Tourism, 11(1), 36–55.

    Article  Google Scholar 

  • McGehee, N. G., & Andereck, K. L. (2004). Factors predicting rural residents’ support of tourism. Journal of Travel Research, 43, 131–140.

    Article  Google Scholar 

  • Mill, R. C. E., & Morrison, A. M. (1992). The tourism system: an introductory text (2rd ed.). New Jersey: Prentice Hall International.

    Google Scholar 

  • Moniz, A. (2006). A sustentabilidade do turismo em ilhas de pequena dimensão: o caso dos Açores. Tese de Doutoramento, Universidade dos Açores, Ponta Delgada, Açores.

    Google Scholar 

  • Nicholas, L., Thapa, B., & Ko, Y. (2009). Residents’ perspectives on a world heritage site: The pitons management area St. Lucia. Annals of Tourism Research, 36(3), 390–412.

    Article  Google Scholar 

  • Nunkoo, R., & Ramkissoon, H. (2010). Small island urban tourism: A residents’ perspective. Current Issues in Tourism, 13(1), 37–60.

    Article  Google Scholar 

  • Nunkoo, R., & Ramkissoon, H. (2011). Residents’ satisfaction with community attributes and support for tourism. Journal of Hospitality & Tourism Research, 35(2), 171–190.

    Article  Google Scholar 

  • Oliveira, E., & Manso, J. (2010). Turismo Sustentável: Utopia ou realidade? Tékhne—Revista de Estudos Politécnicos, 8(14), 235–253.

    Google Scholar 

  • Oliveira, E. & Manso, J. (2011). Turismo Sustentável: Dimensões Sociais e Ambientais. In: Associação Portuguesa para o Desenvolvimento Regional (ed.) 17 Congresso da Associação Portuguesa para o Desenvolvimento Regional Gestão de Bens Comuns e Desenvolvimento Sustentável, 626 (CD).

    Google Scholar 

  • Organización Mundial del Turismo (OMT, 1993). Sustainable tourism development: Lessons for local planers. Madrid: OMT.

    Google Scholar 

  • Partidário, M. R. (1998). Ambiente e Turismo. Economia e Prospectiva, 1(4), 79–88.

    Google Scholar 

  • Porter, M. (1994). Construir as Vantagens Competitivas de Portugal. Lisboa: Fórum para a Competitividade.

    Google Scholar 

  • Remoaldo, P. P., Ribeiro, J. C., & Mendes, É. L. (2012). Turismo: A importância da visão dos residentes. O Economista—Anuário da Economia Portuguesa, 25, 140–143.

    Google Scholar 

  • Richards, G., & Hall, D. (2000). Tourism and sustainable community development. London: Routledge.

    Book  Google Scholar 

  • Richie, B. W., & Inkari, M. (2006). Host community attitudes toward tourism and cultural tourism development: The case of the lewes district, Southern England. International Journal of Tourism Research, 8(1), 26–44.

    Google Scholar 

  • Saarinen, J. (2006). Traditions of sustainability in tourism studies. Annals of Tourism Research, 33(4), 1121–1140.

    Article  Google Scholar 

  • SaeR (2005). Reinventando o Turismo em Portugal. Estratégia de Desenvolvimento Turístico Português no 1 quartel do Século XXI, V. II. http://www.saer.pt/up/UPLOAD-bin2_imagem_0695571001369825877-845.pdf.

  • Scalabrini, E. C. B., Remoldo, P. C. A. C., & Lourenço, J. M. (2014). Perceções de residentes a respeito dos impactes da atividade turística: Uma análise das publicações brasileiras sobre o tema. Tourism and Hospitality International Journal, 2(2), 12–31.

    Google Scholar 

  • Sharma, B., & Dyer, P. (2009). An investigation of differences in residents’ perceptions on the Sunshine Coast: Tourism impacts and demographic variables. Tourism Geographies, 11(2), 187–213.

    Article  Google Scholar 

  • Silva, J. A. (2004). A investigação científica e o turismo. Revista Turismo e Desenvolvimento, 1(1), 9–14.

    Google Scholar 

  • Swarbrooke, J. (2002). Turismo sustentável: conceitos e impactes ambientais (V.I, 3rd ed.). São Paulo, BR: Aleph.

    Google Scholar 

  • Tosun, C. (2002). Host perceptions of impacts: A comparative tourism study. Annals of tourism Research, 29(1), 231–253.

    Article  Google Scholar 

  • Tovar, C., & Lockwood, M. (2008). Social impacts of tourism: An Australian regional case study. International Journal of Tourism Research, 10, 365–378.

    Article  Google Scholar 

  • Vargas-Sànchez, A., Porras-Bueno, N., & Plaza-Mejía, M. A. (2011). Explaining residents’ Attitudes to tourism: Is a universal model possible? Annals of Tourism Research, 38(2), 460–480.

    Article  Google Scholar 

  • Zhou, L., & Liu, K. (2008). Community tourism as practiced in the mountainous Qiang Region of Sichuan Province, China: A case study in Zhenghe village. Journal of Mountain Science, 5, 140–156.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Ermelinda Oliveira .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Singapore Pte Ltd.

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Oliveira, E. (2019). The Importance of Corporate Social Responsibility in the Development of Sustainable Tourism. In: Crowther, D., Seifi, S., Wond, T. (eds) Responsibility and Governance. Approaches to Global Sustainability, Markets, and Governance. Springer, Singapore. https://doi.org/10.1007/978-981-13-1047-8_8

Download citation

Publish with us

Policies and ethics