A Preliminary Study: Mobile Application for Shuttle Bus Service

Conference paper


Nowadays, software packages designed to run on smartphones are expanding fast. Mobile applications such as Grab for car and taxi booking have eased the life of users, as it is able to engage car and taxi service and also tracking the location of taxi using Global Positioning System (GPS). The objectives of this paper are twofold. The first objective of this study is to conduct a preliminary study to find out the difficulties encountered by users without the use of smartphone in engaging transport service. The second objective is to gather user requirements including desired features of the proposed mobile application which is developed in future study. The results of the preliminary study, which are collected using survey, show that users encountered difficulties when engaging shuttle bus service within the campus such as bus delay. Furthermore, users also indicate their most desired features of the proposed mobile application, that is, tracking the location of shuttle bus using smartphones. The results obtained in this study can be used for future mobile application development, which enables users to plan their journey effectively.


Global positioning system Mobile application Smartphones 



This work is supported by UCSI University under the University Pioneer Scientist Incentive Fund (PSIF).


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Copyright information

© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  1. 1.Faculty of Business and Information ScienceUCSI UniversityKuala LumpurMalaysia

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