A Conceptual Platform for Understanding and Managing Complex Service Enterprises: Case Studies in the Transformation of Healthcare Delivery

  • William B. RouseEmail author
  • Michael J. Pennock
  • Zhongyuan Yu
  • Kara M. Pepe
Part of the Translational Systems Sciences book series (TSS, volume 11)


The nature of service delivery enterprises is explored in the context of transforming such enterprises to achieve substantially improved effectiveness and efficiency in delivering service outcomes. The impacts of the architectures of service enterprises are considered in terms of multilevel enterprise models. A methodology for developing such models is presented. Computational versions of such models are discussed. Five case studies are summarized that illustrate the application of this conceptual platform to several aspects of health and healthcare.


Enterprise transformation Multi-level modeling Computational modeling Healthcare delivery 


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Copyright information

© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  • William B. Rouse
    • 1
    Email author
  • Michael J. Pennock
    • 1
  • Zhongyuan Yu
    • 1
  • Kara M. Pepe
    • 1
  1. 1.Stevens Institute of TechnologyHobokenUSA

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