An Online Review-Based Hotel Selection Process Using Intuitionistic Fuzzy TOPSIS Method

  • Saikat Pahari
  • Dhrubajyoti Ghosh
  • Anita Pal
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 710)


Nowadays, online review on tourism Web site to select hotels has a great impact on hotel industry. According to existing studies, it is highly likely that the decisions of tourists will be modified after browsing the online reviews given by other tourists on tourism Web site. How to utilize the online reviews on tourism Web site to select hotels and help tourists is a problem to be investigated. Online reviews of one hotel have been given by different previous tourists with respect to different criteria; hence, each tourist can be treated as a decision maker. The problem of selecting hotels based on these online reviews on tourism Web site is a multicriteria decision-making (MCDM) problem. TOPSIS is a widely used method for MCDM problem. We have used this method combined with intuitionistic fuzzy set to choose a suitable hotel. Finally, a numerical example with a case study of is conducted for hotel selection to illustrate the function of intuitionistic fuzzy TOPSIS method.


Multicriteria decision making Hotel selection Intuitionistic fuzzy set TOPSIS 


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Copyright information

© Springer Nature Singapore Pte Ltd. 2018

Authors and Affiliations

  1. 1.Department of Computer Science & EngineeringOmDayal Group of InstitutionsHowrahIndia
  2. 2.Department of MathematicsNational Institute of TechnologyDurgapurIndia

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