Abstract
Information and communication technology (ICT) has been influencing on service innovation. The 1st generation service innovation has been developed using technologies such as customer database in intranet business information systems. The 2nd generation service innovation has been brought by the internet. Now we are in the new information technology era using Internet of things (IoT) or artificial intelligence (AI) such as deep learning. This paper proposes a concept of the 3rd generation service innovation, which optimizes service system creating service values for customers.
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Acknowledgement
This research was supported by Japanese Grants-in-Aid for Scientific Research (KAKENHI No. 25240049).
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Kosaka, M., Wang, J. (2016). A Conceptual Model of Optimizing Service System for the 3rd Generation Service Innovation. In: Chen, J., Nakamori, Y., Yue, W., Tang, X. (eds) Knowledge and Systems Sciences. KSS 2016. Communications in Computer and Information Science, vol 660. Springer, Singapore. https://doi.org/10.1007/978-981-10-2857-1_6
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DOI: https://doi.org/10.1007/978-981-10-2857-1_6
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