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Tourism as Emerging Industry in Rwanda: The Role of Training and Development for the Hotel Sector

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Entrepreneurship and SME Management Across Africa

Part of the book series: Frontiers in African Business Research ((FABR))

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Abstract

International tourism is becoming an increasingly important industry in Rwanda, and tourists expect to meet qualified service staff. This chapter reports about the results of a study of the status of training and development activities in selected hotels in Kigali. The reported quantitative study measures the level of employees’ performance and establishes the relationship between staff development activities and their level of performance in the hotels included in this study. The results show a high commitment of managers to staff development activities. Managers find the performance of employees satisfying. Overall, our study finds a significant relationship between training and development activities among the employees and their level of performance in the hospitality industry in Kigali. In discussing these results, this chapter recommends not only to intensify and diversify the types of training offered to employees, but also that employees should be given the opportunity to participate in training needs analyses.

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Author information

Authors and Affiliations

  1. College of Arts and Social Sciences, University of Rwanda, Kigali, Rwanda

    Celestin Ndikumana

  2. School of Tourism and Hospitality Management, College of Business and Economics, University of Rwanda, Kigali, Rwanda

    Rama Rao Bokka

Authors
  1. Celestin Ndikumana
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  2. Rama Rao Bokka
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Corresponding author

Correspondence to Celestin Ndikumana .

Editor information

Editors and Affiliations

  1. Jönköping International Business School, Jönköping University, Jönköping, Sweden

    Leona Achtenhagen

  2. Jönköping International Business School, Jönköping University, Jönköping, Sweden

    Ethel Brundin

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Ndikumana, C., Bokka, R.R. (2016). Tourism as Emerging Industry in Rwanda: The Role of Training and Development for the Hotel Sector. In: Achtenhagen, L., Brundin, E. (eds) Entrepreneurship and SME Management Across Africa. Frontiers in African Business Research. Springer, Singapore. https://doi.org/10.1007/978-981-10-1727-8_11

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