Abstract
The growing use of internet technologies has changed the way business is done, as well as the field of education. E-learning is one of the major discipline that have been discussed in previous studies. However, one major issue in e-learning acceptance is the reasons why some learners are dissatisfied with the e-learning experience This study examined the relationship between system quality, information quality and service quality on behavioral intention. A total of 427 Malaysian local university students were surveyed using a standard questionnaire. The results showed that system quality, information quality, and service quality are determinants of behavioral intention. The results of the study suggest empirical justification for the developers and practitioners to purify the information management strategies in Malaysia.
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Abdul Razak, F.Z.B., Abu Bakar, A., Abdullah, W.S.W., Abdullah, M.A. (2016). Determinant of Satisfaction in E-learning Usage: An Evidence in Malaysian Higher Institution. In: Abdullah, M., Yahya, W., Ramli, N., Mohamed, S., Ahmad, B. (eds) Regional Conference on Science, Technology and Social Sciences (RCSTSS 2014). Springer, Singapore. https://doi.org/10.1007/978-981-10-1458-1_35
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DOI: https://doi.org/10.1007/978-981-10-1458-1_35
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