Abstract
This paper presents a refined version of the Actors and System Map methodology. The refined method is more clearly defined and follows a structured process. This method can be used for describing actors and activities between a provider and a customer within a product/service system. The methodology helps in providing an overview of participating actors within a system, which is advantageous since there are often differences of opinion regarding the actors involved. An example of when the methodology has been used is presented.
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Acknowledgments
Ericsson AB and Orange are acknowledged for providing valuable information for the presented case. The authors would like to express special gratitude for financial assistance from VINNOVA, and especially its research program called “Strategiska Innovationsområden.” This research was also partly supported by the Mistra REES (Resource Efficient and Effective Solutions) program funded by Mistra (The Swedish Foundation for Strategic Environmental Research).
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Desai, A., Lindahl, M., Widgren, M. (2017). Actors and System Maps: A Methodology for Developing Product/Service Systems. In: Matsumoto, M., Masui, K., Fukushige, S., Kondoh, S. (eds) Sustainability Through Innovation in Product Life Cycle Design. EcoProduction. Springer, Singapore. https://doi.org/10.1007/978-981-10-0471-1_15
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DOI: https://doi.org/10.1007/978-981-10-0471-1_15
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