Skip to main content

Marketing for New Tourism Perceived by East Asian E-Consumers

  • Chapter
  • First Online:
e-Consumers in the Era of New Tourism

Part of the book series: Managing the Asian Century ((MAAC))

Abstract

Rapid growth in the info-communication technologies for the last two decades has modified and sometimes reorganised the disciplines, and marketing is not the exception. Either new software such as applications or hardware like smartphones enabling new tourists for more information search has helped or forced professionals develop new marketing tools. This study focuses how East Asian tourists perceive new tourism marketing in specific to mobile applications, gamification, semiology and e-loyalty. Mean results of five East Asian tourist nations revealed that they are friendly to new applications and new marketing.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 89.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 119.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Anderson RE, Srinivasan SS (2003) E-satisfaction and e-loyalty: a contingency framework. Psychol Mark 20(2):123–138. doi:10.1002/mar.10063

    Article  Google Scholar 

  • Black HG, Kelley SW (2009) A storytelling perspective on online customer reviews reporting service failure and recovery. J Travel Tour Mark 26(1):169–179

    Article  Google Scholar 

  • Bryce D (2007) Repackaging orientalism discourses on Egypt and Turkey in British outbound tourism. Tour Stud 7(2):165–191

    Article  Google Scholar 

  • Cheng S, Zhang J, Fox D, Xu F (2010) Study on Chinese tourism web sites’ distribution and online marketing effects. J China Tour Res 6(4):383–395

    Article  Google Scholar 

  • Chi CT, Richard H (2010) Mobile application development: essential new directions for IT, School of Technology, Information Technology: New Generations (ITNG), 2010 Seventh International Conference on, Brigham Young University

    Google Scholar 

  • Cho YC, Agrusa J (2006) Assessing use acceptance and satisfaction toward online travel agencies. Inf Technol Tour 8(1):179–195

    Article  Google Scholar 

  • Cohen E (1988) Authenticity and commoditization in tourism. Ann Tour Res 15:371–386

    Article  Google Scholar 

  • Deterding S, Dixon D, Khaled R, Nacke L (2011) From game design elements to gamefulness: defining “gamification”. In: Proceedings of the 15th international academic MindTrek conference, Envisioning Future Media Environments, New York, pp 9–15

    Google Scholar 

  • Donato P, Link MW (2013) The gamification of marketing research, marketing news, February

    Google Scholar 

  • Dongul O (2013) http://www.mobillium.com. Accessed 2 June 2015

  • Goldsmith RE (2006) Electronic word-of-mouth. In: Khosrow-Pour M (ed) Encyclopedia of e-commerce, e-government and mobile commerce. Idea Group Publishing, Hershey, pp 408–412

    Chapter  Google Scholar 

  • Greenwood DJ (1977) Culture by the pound: an anthropological perspective on tourism as cultural commoditization. In: Smith VL (ed) Hosts and guests. University of Pennsylvania Press, Philadelphia, pp 129–139

    Google Scholar 

  • Gretzel U, Yoo K (2008) Use and impact of online travel reviews. In: O’Connor P, Hopken W, Gretzel U (eds) Information and communication technologies in tourism. Springer-Verlag, New York, pp 35–46

    Google Scholar 

  • Hamari J, Koivisto J, Sarsa H (2014) Does gamification work? A literature review of empirical studies on gamification. In: Proceedings of the 47th Hawaii international conference on system sciences, Hawaii, 6–9 Jan 2014

    Google Scholar 

  • Harkin M (1995) Modern anthropology and tourism of the authentic. Ann Tour Res 22(3):650–670

    Article  Google Scholar 

  • Heung VCS (2003) Barriers to implementing e-commerce in the travel industry: a practical perspective. Int J Hosp Manag 22(1):111–118

    Article  Google Scholar 

  • Hilde AMV, Neijens PC, Edith GS (2009) Consumers’ responses to brand websites: an interdisciplinary review. Internet Res 19(5):535–565

    Article  Google Scholar 

  • Hopkins J, Turner J (2012) Mobil pazarlama hakkında herşey. Optimist Yayın, Dağıtım

    Google Scholar 

  • Hsu Y-L, Chen K-Y, Ting Y-S (2012) Travel review websites as innovative marketing venues for hotels. Int J Organ Innov 5(2):179–212

    Google Scholar 

  • Huotari K, Hamari J (2012) Defining gamification: a service marketing perspective, In: Proceedings of the 16th international academic MindTrek conference, Tampere, ACM, 3–5 Oct 2012, pp 17–22

    Google Scholar 

  • Ip C, Law R, Lee H (2011) A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009. Int J Tour Res 13(3):234–265

    Article  Google Scholar 

  • Kim WG, Kim DJ (2004) Factors affecting online hotel reservation intention between online and non-online customers. Int J Hosp Manag 23(4):381–395

    Article  Google Scholar 

  • King D (2011) Cornell students design software to spot fake hotel reviews. Retrieved from http://www.travelweekly.com/Travel-News/Hotel-News/Cornell-students-design-software-to-spot-fake-hotel-reviews

  • Kolsaker A, Lee-Kelley L, Choy PC (2004) The reluctant Hong Kong consumer: purchasing travel online. Int J Consum Stud 28(3):295–304

    Article  Google Scholar 

  • Lewis RC, Chambers RE (2000) Marketing leadership in hospitality, foundations and practices. Wiley, New York

    Google Scholar 

  • Litvin SW, Goldsmith RE, Pan B (2008) Electronic word-of-mouth in hospitality and tourism management. Tour Manag 29(3):458–468

    Article  Google Scholar 

  • MacCannell D (1973) Staged authenticity: arrangements of social space in tourist settings. Am J Sociol 79(3):589–603

    Article  Google Scholar 

  • Madlberger M (2014) Through the eyes of the traveller: consumer evaluation of hotels in eastern European capitals compared with western, southern, and northern Europe. J East Eur Cent Asian Res 1(2):1–9

    Google Scholar 

  • Marchiori E, Eynard D, Inversini A, Cantoni L, Cerretti F (2011) Harvesting online contents: an analysis of hotel reviews websites. In: Law R, Fuchs M, Ricci F (eds) Information and communication technologies in tourism 2011. Proceedings of the international conference in Innsbruck, Austria, 26–28 Jan 2011. Springer, Wien/New York 2011, pp 101–112

    Google Scholar 

  • McCole P (2002) The role of trust for electronic commerce in services. Int J Contemp Hosp Manag 14(2):81–87

    Article  Google Scholar 

  • Moise D (2013) Gamification – the new game in marketing. Rom J Mark April, 29–33

    Google Scholar 

  • Pan B, MacLaurin T, Crotts J (2007) Travel blogs and the implications for destination marketing. J Travel Res 46(1):35–45

    Article  Google Scholar 

  • Patton MQ (2002) Qualitative research and evolution methods, 3rd edn. Sage Publications, Thousand Oaks

    Google Scholar 

  • Rao L (2011) J. P. Morgan: global e-commerce revenue to grow by 19 per cent in 2011 to $680B. Retrieved from http://techcrunch.com/2011/01/03/j-p-morgan-global-e-commerce-revenue-to-grow-by-19-percent-in-2011-to-680b/

  • Sarikaya B (2013) Mobil İlaç Prospektüs Uygulaması. Yüksek Lisans Tezi, İstanbul Teknik Üniversitesi, Bilişim Enstitüsü

    Google Scholar 

  • Schegg R, Fux M (2010) A comparative analysis of content in traditional survey versus hotel review websites. In: Gretzel U, Law R, Fuchs M (eds) Information and communication technologies in Tourism 2010. Proceedings of the international conference in Lugano, Switzerland, 10–12 Feb 2010. Springer, Wien/New York 2010, pp 429–440

    Google Scholar 

  • Schmidt S, Cantallops AS, Santos CP (2008) The characteristics of hotel websites and their implications for website effectiveness. Int J Hosp Manag 27(2):504–516

    Article  Google Scholar 

  • Sezgin E (2013) Travel review websites as information resources perceived by consumers. J China Tour Res 9(3):353–364

    Article  Google Scholar 

  • Tongco MDC (2007) Purposive sampling as a tool for informant selection. J Plant People Appl Res 5(1):147–158

    Google Scholar 

  • Tuominen P (2011) The influence of TripAdvisor consumer-generated travel reviews on hotel performance. Retrieved from https://uhra.herts.ac.Uk/dspace/handle/2299/7612

  • Vermeulen IE, Seegers D (2009) Tried and tested: the impact of online hotel reviews on consumer consideration. Tour Manag 30(1):123–127

    Article  Google Scholar 

  • Volkova II (2013) Four pillars of gamification. Middle-East J Sci Res 13(Socio-economic sciences and humanities):149–152

    Google Scholar 

  • Wang N (1999) Rethinking authenticity in tourism experience. Ann Tour Res 26(2):349–370

    Article  Google Scholar 

  • Wong J, Law R (2005) Analysing the intention to purchase on hotel websites: a study of travellers to Hong Kong. Int J Hosp Manag 24(3):311–329

    Article  Google Scholar 

  • Ye Q, Law R, Gu B (2009) The impact of online user reviews on hotel room sales. Int J Hosp Manag 28(1):180–182

    Article  Google Scholar 

  • Zichermann G, Linder J (2013) The gamification revolution: how leaders leverage game mechanics to crush the competition. McGraw-Hill, New York

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Erkan Sezgin .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer Science+Business Media Singapore

About this chapter

Cite this chapter

Sezgin, E., Aktaş, S.G. (2016). Marketing for New Tourism Perceived by East Asian E-Consumers. In: Sezgin, E. (eds) e-Consumers in the Era of New Tourism. Managing the Asian Century. Springer, Singapore. https://doi.org/10.1007/978-981-10-0087-4_8

Download citation

Publish with us

Policies and ethics