Skip to main content
SpringerLink
Log in
Book cover

Organisational Justice and Citizenship Behaviour in Malaysia pp 249–266Cite as

Conclusions and Recommendations

  • Chapter
  • First Online:

  • 787 Accesses

Part of the book series: Governance and Citizenship in Asia ((GOCIA))

Abstract

This chapter encapsulates the entire study. The chapter meticulously discusses if the findings are consistent with previous studies and identifies contributions to extant literature. Justification for insignificant correlations and supportive arguments for significant relationships are detailed. It establishes the linkage between the findings and the research gaps in the literature review. Implications for research and practice are also outlined. Finally, limitations of the study and directions for future research are highlighted. The conclusion of the chapter recapitulates the contributions of this study to the existing wealth of knowledge in the domain.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Abdullah, M. H., & Mohd Nasurdin, A. (2008). Investigating the influence of organizational justice on hotel employees’ organizational citizenship behavior intentions and turnover intentions. Journal of Human Resources in Hospitality & Tourism, 7(1), 1–23.

    Google Scholar 

  • Allen, T. D., & Rush, M. C. (1998). The effects of organizational citizenship behavior on performance judgements: A field study and a laboratory experiment. Journal of Applied Psychology, 83(2), 247–260.

    Article  Google Scholar 

  • Bhal, K. T., & Ansari, M. A. (2007). Leader-member exchange-subordinates outcomes relationship: Role of voice and justice. Leadership & Organization Development Journal, 28(1), 20–35.

    Article  Google Scholar 

  • Chen, X., Hui, C., & Sego, D. J. (1998). The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6), 922–931.

    Article  Google Scholar 

  • Dirks, K. T., & Ferrin, D. L. (2000). The effects of trust in leadership on employee performance, behavior, and attitudes: A meta-analysis. In S. J. Havlovic (Ed.), Academy of Management Best Papers Proceedings. OB: H1.

    Google Scholar 

  • Erturk, A. (2007). Increasing organizational citizenship behaviors of Turkish academicians: Mediating role of trust in supervisor on the relationship between organizational justice and citizenship behaviours. Journal of Managerial Psychology, 22(3), 257–270.

    Article  Google Scholar 

  • Farh, J., Podsakoff, P. M., & Organ, D. W. (1990). Accounting for organizational citizenship behavior: Leader fairness and task scope versus satisfaction. Journal of Management, 16(4), 705–721.

    Article  Google Scholar 

  • Foote, D. A., & Tang, T. L. (2008). Job satisfaction and organizational citizenship behavior (OCB): Does team commitment make a difference in self-directed teams? Management Decision, 46(6), 933–947.

    Article  Google Scholar 

  • Gannon, M. J., & Noon, J. P. (1971). Management’s critical deficiency. Business Horizons, 14(1), 49–56.

    Article  Google Scholar 

  • Greenberg, J. (1988). Cultivating an image of justice: Looking fair on the job. Academy of Management Executive, 2(2), 155–157.

    Article  Google Scholar 

  • Hassan, A., & Al Jubari, I. H. A. (2010). Organizational justice and employee work engagement: LMX as mediator. Journal of International Business and Entrepreneurship Development, 5(2), 167–178.

    Article  Google Scholar 

  • Hassan, A., & Chandaran, S. (2005). Quality of supervisors-subordinate relationship and work outcome: Organizational justice as mediator. IIUM Journal of Economic and Management, 13(1), 33–52.

    Google Scholar 

  • Hooi, L. W. (2002). The impact of Japanese promotion practices on Malaysian enterprises. Asia Pacific Business Review, 9(1), 21–38.

    Article  Google Scholar 

  • Hooi, L. W. (2008). Current remuneration practices in the multinational companies in Malaysia: A case study analysis. Research and Practice in Human Resource Management, 16(1), 78–103.

    Google Scholar 

  • Hooi, L. W. (2010). Technical training in the MNCs in Malaysia: A case study analysis of the petrochemical industry. Journal of European Industrial Training, 34(4), 317–343.

    Article  Google Scholar 

  • Hooi, L. W., Sulaiman, M., & Omar, A. (2012). Procedural justice in promotion decisions of managerial staff in Malaysia. Asia Pacific Business Review, 18(1), 99–121.

    Article  Google Scholar 

  • Hsu, Y. R. (2011). Work-family conflict and job satisfaction in stressful working environments: The moderating roles of perceived supervisor support and internal locus of control. International Journal of Manpower, 32(2), 233–248.

    Article  Google Scholar 

  • Ishak, N. A., & Alam, S. S. (2009). The effects of leader-member exchange on organisational justice and organisational citizenship behavior: Empirical study. European Journal of Social Sciences, 8(2), 324–334.

    Google Scholar 

  • Jawahar, I. M., & Carr, D. (2007). Conscientiousness and contextual performance: The compensatory effects of perceived organizational support and leader-member exchange. Journal of Managerial Psychology, 22(4), 330–349.

    Article  Google Scholar 

  • Kang, D. S., & Stewart, J. (2007). Leader-member exchange (LMX) theory of leadership and HRD: Development of units of theory and laws of interaction. Leadership & Organization Development Journal, 28(6), 531–551.

    Article  Google Scholar 

  • Katzell, R. A., & Yankelovich, D. (1975). Work, productivity, and job satisfaction. New York: Psychological Corporation.

    Book  Google Scholar 

  • Klendauer, R., & Deller, J. (2009). Organizational justice and managerial commitment in corporate mergers. Journal of Managerial Psychology, 24(1), 29–45.

    Article  Google Scholar 

  • Konovsky, M. A., & Folger, R. (1991). The effects of procedures, social accounts, and benefits level on victims’ layoff reactions. Journal of Applied Social Psychology, 21(8), 630–650.

    Article  Google Scholar 

  • Konovsky, M. A., & Pugh, S. D. (1994). Citizenship behavior and social exchange. Academy of Management Journal, 37(3), 656–669.

    Article  Google Scholar 

  • Mahfooz, A. A., Kee, D. M. H., & Aafaqi, A. (2007). Leader-member exchange and attitudinal outcomes: Role of procedural justice climate. Leadership & Organization Development Journal, 28(8), 690–709.

    Article  Google Scholar 

  • Mardanov, I. T., Heischmidt, K., & Henson, A. (2008). Leader-member exchange and job satisfaction bond and predicted employee turnover. Journal of Leadership & Organizational Studies, 15(2), 159–175.

    Article  Google Scholar 

  • McCalister, K. S. (2003). Hardiness and support at work as predictors of work stress and job satisfaction. Austin: The University of Texas at Austin.

    Google Scholar 

  • Moorman, R. H. (1991). Relationship between organizational justice and organizational citizenship behavior: Do fairness perceptions influence employee citizenship? Journal of Applied Psychology, 76(6), 845–855.

    Article  Google Scholar 

  • Murphy, C., Ramamoorthy, N., Flood, P. C., & MacCurtain, S. (2006). Organisational justice perceptions and employee attitudes among Irish blue collar employees: An empirical test of the main and moderating roles of individualism/collectivism. Management Revue, 17(3), 328–343.

    Google Scholar 

  • Nadiri, H., & Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. International Journal of Hospitality Management, 29(1), 33–41.

    Article  Google Scholar 

  • Ng, T. W. H., & Sorensen, K. L. (2008). Toward a further understanding of the relationships between perceptions of support and work attitudes: A meta analysis. Group and Organization Management, 33(3), 243–268.

    Article  Google Scholar 

  • Organ, D. W. (1988a). Organizational citizenship behavior: The good solider syndrome. Lexington: Lexington Books.

    Google Scholar 

  • Organ, D. W. (1988b). A restatement of the satisfaction-performance hypothesis. Journal of Management, 14(4), 547–557.

    Article  Google Scholar 

  • Organ, D. W. (1990). The motivational basis of organizational citizenship behavior. Research in Organizational Behavior, 12(1), 43–72.

    Google Scholar 

  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714.

    Article  Google Scholar 

  • Sheppard, B. H., Lewicki, R. J., & Minton, J. W. (1992). Organizational justice: The search for fairness in the workplace. New York: Lexington Books.

    Google Scholar 

  • Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82(3), 434–443.

    Article  Google Scholar 

  • Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics (5th ed.). New York: Harper-Collins College Publishers.

    Google Scholar 

  • Tan, H. H., & Tan, C. S. (2000). Toward the differentiation of trust in supervisor and trust in organization. Genetic, Social, and General Psychology Monographs, 126(2), 241–260.

    Google Scholar 

  • Truckenbrodt, Y. B. (2000). The relation between leader-member exchange and commitment and organizational behavior. Acquisition Review Quarterly, 7(3), 233–244.

    Google Scholar 

  • Yilmaz, K., & Tasdan, M. (2009). Organizational citizenship and organizational justice in Turkish primary schools. Journal of Educational Administration, 47(1), 108–126.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. The University of Nottingham, Nottingham University Business School, Semenyih, Selangor Darul Ehsan, Malaysia

    Hooi Lai Wan

Authors
  1. Hooi Lai Wan
    View author publications

    You can also search for this author in PubMed Google Scholar

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer Science+Business Media Singapore

About this chapter

Cite this chapter

Wan, H.L. (2016). Conclusions and Recommendations. In: Organisational Justice and Citizenship Behaviour in Malaysia. Governance and Citizenship in Asia. Springer, Singapore. https://doi.org/10.1007/978-981-10-0030-0_12

Download citation

Publish with us

Policies and ethics

Search

Navigation