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Towards an Effective Response Strategy for Information Harms on Mobile Instant Messaging Services

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Mobile Communication and Online Falsehoods in Asia

Abstract

Against the backdrop of a global and national public outcry on unchecked harms on social media, legislators and regulators in India have proposed and enacted legislations to address the problems. These laws apply to social media platforms as well as mobile instant messaging apps (MIMS) such as WhatsApp that are popular in the country. In this paper we place MIMS at the intersection of two distinct technical developments—mobile telephony-based text messaging and instant messaging services. We distinguish MIMS from social media platforms that are designed for content discovery. While recognising the difficulty in detecting and understanding harms on MIMS, we argue that accounting for the unique technical and social affordances of MIMS can result in a more productive agenda for protecting citizens on these platforms.

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Notes

  1. 1.

    Mobile Instant Messaging.

  2. 2.

    Customer premise equipment can be telephones, routers, set-top boxes and other devices that are located at the premises of a consumer using a telecom service.

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Correspondence to Tarunima Prabhakar .

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Prabhakar, T., Mudgal, A., George, D. (2023). Towards an Effective Response Strategy for Information Harms on Mobile Instant Messaging Services. In: Soon, C. (eds) Mobile Communication and Online Falsehoods in Asia. Mobile Communication in Asia: Local Insights, Global Implications. Springer, Dordrecht. https://doi.org/10.1007/978-94-024-2225-2_14

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