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Ziqitza Health Care Limited: Responding to Corruption

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Abstract

After a monthly staff meeting, a young employee approached Sweta Mangal, CEO of Ziqitza Health Care Limited (ZHL). Sanjay Rafati had been hired as a financial officer the previous month, in November 2011. In view of the company’s strict ethical code, he was nervous about expressing his point of view, which was why he wanted to see Ms. Mangal in private:

The situation in one of the states where ZHL operates is getting critical. Unless the government pays what it owes us immediately, we will not be able to make payroll. We won’t be able to service our new ambulances, which will open us up to more accusations of negligence. Lives may be lost. This will devastate our morale and ruin our reputation. That bureaucrat will never stop.

Keywords

  • Rafati
  • Ambulance Fleet
  • Service Public-private Partnerships
  • Technology, Entertainment, Design (TED)
  • Transparency International Corruption Perceptions Index

These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Notes

  1. 1.

    Certain names have been changed for the purposes of this case. Unless otherwise noted, source material comes from interviews with ZHL employees or representatives.

  2. 2.

    1000 INR = $22.54 = 16.21€ (October 2010).

  3. 3.

    https://www.cia.gov/library/publications/the-world-factbook/geos/in.html

  4. 4.

    http://www.transparency.org/news_room/in_focus/2011/india_speaking_up_for_integrity

  5. 5.

    Ashutosh Misra, http://blog.transparency.org/2012/02/13/indias-state-companies-open-up/

  6. 6.

    Ishaan Thoaroor, “Anna Hazare’s Hunger Fasts Rock India,” Time, 7 December 2011.

  7. 7.

    Mishra, op. cit.

  8. 8.

    http://ipaidabribe.com/

  9. 9.

    http://zhl.org.in/aboutus.html

  10. 10.

    ZHL Ppt. presentation.

  11. 11.

    Ibid.

  12. 12.

    http://www.acumenfund.org/knowledge-center.html?document=245

  13. 13.

    http://www.acumenfund.org/about-us/what-is-patient-capital.html

  14. 14.

    http://en.wikipedia.org/wiki/Satyendra_Dubey; http://en.wikipedia.org/wiki/Shanmughan_Manjunath

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Correspondence to Robert J. Crawford .

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Crawford, R.J., Smith, N.C. (2019). Ziqitza Health Care Limited: Responding to Corruption. In: Lenssen, G., Smith, N. (eds) Managing Sustainable Business. Springer, Dordrecht. https://doi.org/10.1007/978-94-024-1144-7_10

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