Abstract
Similarly to usability testing approaches, inquiry methods require feedback from users. Evaluators use inquiry methods often during usability testing. However, the focus is not on studying specific tasks or measuring performance; the goal of these methods is to gather subjective impressions (i.e., preferences or opinions) about various aspects of a web site. Evaluators also use inquiry methods, such as surveys, questionnaires, and interviews, to gather supplementary data after a site is on-line; this feedback is useful for informing future improvements or redesigns. In addition, evaluators use inquiry methods for needs assessment early in the design process.
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© 2003 Springer Science+Business Media Dordrecht
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Ivory, M.Y. (2003). Inquiry Methods. In: Automated Web Site Evaluation. Human-Computer Interaction Series, vol 4. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-0375-8_5
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DOI: https://doi.org/10.1007/978-94-017-0375-8_5
Publisher Name: Springer, Dordrecht
Print ISBN: 978-90-481-6446-2
Online ISBN: 978-94-017-0375-8
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