Abstract
This study examines quality dimensions of wood products, and compares wood and other construction materials with respect to those dimensions. Interviews conducted during 2000–2001 provide data from German companies or business units trading construction materials. Quality dimensions were analysed using factor analysis. Even though similarities can be found in the quality dimensions of various materials, product quality appears to take somewhat different dimensions regarding different products. Thus, it is difficult to define strictly uniform dimensions, or measurement tools for product quality. This is a challenge for marketing and product development: The quality measurement tools should be defined product by product, rather than using some general quality measurement instrument. However, research may contribute to develop a general frame for identifying quality dimensions that helps in constructing product specific quality measurement instruments.
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Toivonen, R., Hansen, E. (2003). Quality dimensions of wood products — perceptions of German organisational customers. In: Helles, F., Strange, N., Wichmann, L. (eds) Recent Accomplishments in Applied Forest Economics Research. Forestry Sciences, vol 74. Springer, Dordrecht. https://doi.org/10.1007/978-94-017-0279-9_17
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DOI: https://doi.org/10.1007/978-94-017-0279-9_17
Publisher Name: Springer, Dordrecht
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