Epilogue

Abstract

So far, we have reached the conclusion that sharing knowledge is a collective rather than an individual activity, that it will only occur naturally in situations where individuals benefit from sharing and that ICT can only support it, not replace it. We showed how managing knowledge-sharing cannot rely solely on knowledge management tools, nor on reward structures, formal knowledge management strategies, chief knowledge officers, training programmes, etc. We rounded up this discussion rather negatively with some critical observations about the downside of knowledge management. Nevertheless, this should not imply that we do not see a future for the management of knowledge-sharing. On the contrary, there are various reasons why managing knowledge-sharing is extremely important. In fact, we are so convinced of the importance of knowledge management that we believe organizations should strive to make it a routine part of their daily activities.