Abstract
The Information Service Centre of the FIOH started to develop the quality system about three years ago. First, information and examples were collected. The examples were from industry, where the quality system also covered the libraries and information services. The quality system chosen by the executive committee of the FIOH is based on the principles given in ISO 9004-2 (Quality management for services) and in ISO 9001 (Total Quality Management). The aim is to have a system, which develops and updates itself continuously.
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© 1997 Springer Science+Business Media Dordrecht
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Laamanen, I. (1997). Quality Management in the Information Service Centre of the FIOH. In: Bakker, S. (eds) Health Information Management: What Strategies?. Springer, Dordrecht. https://doi.org/10.1007/978-94-015-8786-0_15
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DOI: https://doi.org/10.1007/978-94-015-8786-0_15
Publisher Name: Springer, Dordrecht
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