Abstarct
Higher education organizations around the world have always faced environmental changes. However, in the past decade altered societal expectations, new public policies, and technological innovations have created an unprecedented set of challenges for universities. Although the borders of universities have opened in new ways for their services and products, universities have been the subject of increased public scrutiny from diverse constituencies. While under such scrutiny, higher education institutions have been simultaneously identified for their potential as a key catalyst in the development of new knowledge organizations and the “digital” economy, especially in the Western world. Tending to these domains, their management has become increasingly significant at the turn of the century; as Peter Drucker admonished in a recent analysis: “The most important area for developing new concepts, methods, and practices will be in the management of society’s knowledge resources—specifically, education and health care, both of which are today overadministered and undermanaged. ” (Drucker, 1997)
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Gumport, P.J., Sporn, B. (1999). Institutional Adaptation: Demands for Management Reform and University Administration. In: Smart, J.C., Tierney, W.G. (eds) Higher Education: Handbook of Theory and Research. Higher Education: Handbook of Theory and Research, vol 14. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-3955-7_3
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