The 5 S’s: the foundation of total quality management
The Success of the Japanese economy has invited the Western world to study the Japanese Management. Within a short period of time, it was concluded that the secret of the Japanese Management is Quality. As a result, Quality Control Circles, Just-In-Time Manufacturing System and Total Quality Management were transplanted to the Western factories and companies. However, the results were not as successful as it was expected. After attending a two-month Training Course in Japan, I realized that our problem was that we saw the branches but missed the roots of the TQM Tree. Among the books on TQM, very little is talking about the 5 S’s: the foundation of Total Quality Management. This paper states the importance of 5 S’s, explains its concept, and discusses how to put them into practice.
KeywordsJapanese Management Total Quality Management Japanese Economy Quality Culture Total Productive Maintenance
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