The 5 S’s: the foundation of total quality management

  • W. M. Mak


The Success of the Japanese economy has invited the Western world to study the Japanese Management. Within a short period of time, it was concluded that the secret of the Japanese Management is Quality. As a result, Quality Control Circles, Just-In-Time Manufacturing System and Total Quality Management were transplanted to the Western factories and companies. However, the results were not as successful as it was expected. After attending a two-month Training Course in Japan, I realized that our problem was that we saw the branches but missed the roots of the TQM Tree. Among the books on TQM, very little is talking about the 5 S’s: the foundation of Total Quality Management. This paper states the importance of 5 S’s, explains its concept, and discusses how to put them into practice.


Japanese Management Total Quality Management Japanese Economy Quality Culture Total Productive Maintenance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media Dordrecht 1995

Authors and Affiliations

  • W. M. Mak
    • 1
  1. 1.Department of ManagementHong Kong Polytechnic UniversityHong Kong

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