Advertisement

The 5 S’s: the foundation of total quality management

  • W. M. Mak

Abstract

The Success of the Japanese economy has invited the Western world to study the Japanese Management. Within a short period of time, it was concluded that the secret of the Japanese Management is Quality. As a result, Quality Control Circles, Just-In-Time Manufacturing System and Total Quality Management were transplanted to the Western factories and companies. However, the results were not as successful as it was expected. After attending a two-month Training Course in Japan, I realized that our problem was that we saw the branches but missed the roots of the TQM Tree. Among the books on TQM, very little is talking about the 5 S’s: the foundation of Total Quality Management. This paper states the importance of 5 S’s, explains its concept, and discusses how to put them into practice.

Keywords

Japanese Management Total Quality Management Japanese Economy Quality Culture Total Productive Maintenance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Bank, J. (1992), the Essence of Total Quality Management, Hertfordshire: Prentice HallGoogle Scholar
  2. Dale, B.G. and Plunkett, J.J. (Eds)(1990), Managing Quality, Hertfordshire: Philip AllanGoogle Scholar
  3. Fukuda, K.J. (1993), Japanese Management in East Asia and Beyond, Hong Kong: The Chinese University PressGoogle Scholar
  4. Imai, M. (1986), Kaizen — the Key to Japan’s Competitive Success, New York: Random HouseGoogle Scholar
  5. Kanji, G.K. (1990), Total Quality Management: the Second Industrial Revolution, Total Quality Management, Vol. 1, No. 1, pp. 3–12CrossRefGoogle Scholar
  6. Osada, T. (1991), The 5 S’s — Five Keys to a Total Quality Environment, Tokyo: Asian Productivity OrganizationGoogle Scholar
  7. Ouchi, W.G. (1981), Theory Z: How American Business Can Meet the Japanese Challenge, New York: Avon BooksGoogle Scholar
  8. Pascale, P.T. and Athos, A.G. (1981), The Art of Japanese Management: Applications for American Executives, New York: Simon & SchusterGoogle Scholar
  9. Peratec (1994), Total Quality Management: the key to business improvement, Second Edition, London: Chapman & HallCrossRefGoogle Scholar
  10. Schniederjans, M.J. (1993), Topics in Just-In-Time Management, Boston, Mass: Allyn and BaconGoogle Scholar
  11. Vogel, E.F. (1979), Japan as Number One: Lessons for America, Cambridge, Mass.: Harvard University PressGoogle Scholar
  12. Walker, V. (1993), Kaizen — the Art of Continual Improvement, Personnel Management, August, pp. 36–38Google Scholar
  13. Willborn, W. and Cheng, T.C.E. (1994), Global Management of Quality Assurance Systems, New York: McGraw-HillGoogle Scholar

Copyright information

© Springer Science+Business Media Dordrecht 1995

Authors and Affiliations

  • W. M. Mak
    • 1
  1. 1.Department of ManagementHong Kong Polytechnic UniversityHong Kong

Personalised recommendations