Abstract
The procedures available for analyzing productivity in “knowledge work” organizations appear to be poorly developed in theory and rarely adopted in practice.1 One reason for this is the failure of productivity analysts to grapple successfully with the inherent nature of knowledge work activities.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Cameron, Kim [1981], “Construct Space and Subjectivity Problems in Organizaional Effectiveness,” Public Productivity Review 5:2, June: 105–121.
Delbecq, Andre L., Andrew H. Van de Ven, and David H. Gustafson [1975], Group Techniques for Program Planning: A Guide to Nominal Group and Delphi Processes, Glenview, IL: Scott Foresman and Company.
Keeney, Ralph L. and Howard Raiffa [1976], Decision with Multiple Objectives: Preferences and Value Tradeoffs, New York: John Wiley & Sons.
Lyle, Marilee A. [1983], Perceptions of Bank Productivity, (unpublished) S.B. thesis in Mechanical Engineering, Cambridge: Massachusetts Institute of Technology.
Packer, Michael B. [forthcoming], Productivity Analysis in Public and Private Sector Organizations, Englewood Cliffs, NJ.: Prentice Hall.
Packer, Michael B. and Zella L. Kahn [1983], “A Multi-firm Study of the Benefits of Computer-Aided Design Systems,” Proceedings, National Computer Graphics Association Conference, Chicago, IL, June 26–30.
Peter, J. Paul [1979], “Reliability: A Review of Psychometric Basics and Recent Marketing Practices,” Journal of Marketing Research 16: 6–17.
Quinn, Robert E. and John Rohrbaugh [1981], “A Competing Values Approach to Organizational Effectiveness,” Public Productivity Review 5:2, June: 139.
Rockart, John F. [1979], “Chief Executives Define Their Own Data Needs,” Harvard Business Review March-April: 81–93.
Ruch, William A. [1980], “Measuring Knowledge Worker Productivity,” Dimensions of Productivity Research, J. D. Hogan and A. M. Craig, eds., Houston, TX: American Productivity Center, pp. 339–357.
Schainblatt, Alfred H. [1981], Measuring the Productivity of Scientists and Engineers in R&D: A State of the Practice Review, Washington, D.C.: The Urban Institute.
Urban, Glen L. and John R. Hauser [1980], Design and Marketing of New Products, Englewood Cliffs, N.J.: Prentice-Hall, Inc.
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1985 Kluwer-Nijhoff Publishing
About this chapter
Cite this chapter
Packer, M.B. (1985). Productivity Analysis Using Subjective Output Measures: A Perceptual Mapping Approach for “Knowledge Work” Organizations. In: Dogramaci, A., Adam, N.R. (eds) Managerial Issues in Productivity Analysis. Studies in Productivity Analysis, vol 7. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-4982-9_7
Download citation
DOI: https://doi.org/10.1007/978-94-009-4982-9_7
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-8705-6
Online ISBN: 978-94-009-4982-9
eBook Packages: Springer Book Archive