Skip to main content

Productivity Analysis Using Subjective Output Measures: A Perceptual Mapping Approach for “Knowledge Work” Organizations

  • Chapter
Managerial Issues in Productivity Analysis

Part of the book series: Studies in Productivity Analysis ((SPAN,volume 7))

Abstract

The procedures available for analyzing productivity in “knowledge work” organizations appear to be poorly developed in theory and rarely adopted in practice.1 One reason for this is the failure of productivity analysts to grapple successfully with the inherent nature of knowledge work activities.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

eBook
USD 16.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Cameron, Kim [1981], “Construct Space and Subjectivity Problems in Organizaional Effectiveness,” Public Productivity Review 5:2, June: 105–121.

    Article  Google Scholar 

  • Delbecq, Andre L., Andrew H. Van de Ven, and David H. Gustafson [1975], Group Techniques for Program Planning: A Guide to Nominal Group and Delphi Processes, Glenview, IL: Scott Foresman and Company.

    Google Scholar 

  • Keeney, Ralph L. and Howard Raiffa [1976], Decision with Multiple Objectives: Preferences and Value Tradeoffs, New York: John Wiley & Sons.

    Google Scholar 

  • Lyle, Marilee A. [1983], Perceptions of Bank Productivity, (unpublished) S.B. thesis in Mechanical Engineering, Cambridge: Massachusetts Institute of Technology.

    Google Scholar 

  • Packer, Michael B. [forthcoming], Productivity Analysis in Public and Private Sector Organizations, Englewood Cliffs, NJ.: Prentice Hall.

    Google Scholar 

  • Packer, Michael B. and Zella L. Kahn [1983], “A Multi-firm Study of the Benefits of Computer-Aided Design Systems,” Proceedings, National Computer Graphics Association Conference, Chicago, IL, June 26–30.

    Google Scholar 

  • Peter, J. Paul [1979], “Reliability: A Review of Psychometric Basics and Recent Marketing Practices,” Journal of Marketing Research 16: 6–17.

    Article  Google Scholar 

  • Quinn, Robert E. and John Rohrbaugh [1981], “A Competing Values Approach to Organizational Effectiveness,” Public Productivity Review 5:2, June: 139.

    Article  Google Scholar 

  • Rockart, John F. [1979], “Chief Executives Define Their Own Data Needs,” Harvard Business Review March-April: 81–93.

    Google Scholar 

  • Ruch, William A. [1980], “Measuring Knowledge Worker Productivity,” Dimensions of Productivity Research, J. D. Hogan and A. M. Craig, eds., Houston, TX: American Productivity Center, pp. 339–357.

    Google Scholar 

  • Schainblatt, Alfred H. [1981], Measuring the Productivity of Scientists and Engineers in R&D: A State of the Practice Review, Washington, D.C.: The Urban Institute.

    Google Scholar 

  • Urban, Glen L. and John R. Hauser [1980], Design and Marketing of New Products, Englewood Cliffs, N.J.: Prentice-Hall, Inc.

    Google Scholar 

Download references

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 1985 Kluwer-Nijhoff Publishing

About this chapter

Cite this chapter

Packer, M.B. (1985). Productivity Analysis Using Subjective Output Measures: A Perceptual Mapping Approach for “Knowledge Work” Organizations. In: Dogramaci, A., Adam, N.R. (eds) Managerial Issues in Productivity Analysis. Studies in Productivity Analysis, vol 7. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-4982-9_7

Download citation

  • DOI: https://doi.org/10.1007/978-94-009-4982-9_7

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-94-010-8705-6

  • Online ISBN: 978-94-009-4982-9

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics