Abstract
An essential aspect of any effective decision-making process is the availability of sufficient relevant information. Gathering and analysing information plays an important part in this process (see Chapter 1), and the assumption is that increasingly people will rely on the use of powerful personal computers (PCs) to access computer-based information sources via communications networks. Such networked systems are now seen as the source of much of the information required for a wide range of decision making within large business organizations, covering strategic, tactical and operational decisions. In addition, the view is now being taken that this approach will spread to smaller organizations and to individuals in their private lives.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Graubard S R: ‘The artificial intelligence debate — false starts, real foundations’, The MIT Press (1988).
Saxby S: ‘The age of information’, Macmillan Press Ltd, pp 10–19 (1990).
Newell A: ‘The knowledge level’, Artificial Intelligence, 18, pp 87–127 (1982).
Devlin K: ‘Logic and information’, Cambridge University Press (1991).
Turner M: ‘Expert systems and decision support’, Expert Systems for Information Management, 1, No 1, pp 3–21 (Spring 1988 ).
Guha R V and Lenat D B: ‘Cyc — a midterm report’, AI Magazine, 11 No. 3, pp 32–59 (Fall 1990 ).
Dern D P: ‘The Internet guide for new users’, McGraw-Hill (1994).
Kaplan S J, Kapor M D, Belove E J, Landsman R A and Drake T R: ‘Agenda: a personal information manager’, Comm ACM, 33, No 7, pp 105–116 (July 1990).
Press L: ‘Emerging dynabase tools’, Comm ACM, 37, No 3, pp 11–16 (March 1994).
Lai K, Malone T and Yu K: ‘Object Lens: a ‘spreadsheet’ for cooperative work’, ACM Trans Inf Sys, 6 No 4, pp 332–353 (October 1988).
Golfin N and Jackson M: ‘Groupware trial in BT’, BT Technol J, 12, No 3, pp 51–55 (July 1994).
Smith D C, Irby C, Kimball R, Verplank B and Harslem E: ‘Designing the STAR user interface’, Byte, 7, No 4 (1982).
Shneiderman B: ‘Direct manipulation: a step beyond programming languages’, IEEE Computer, 16, pp 57–69 (1983).
Marcus A: ‘Human communication issues in advanced UIs’, Comm ACM, 36, No 4, pp 101–109 (April 1993).
Nardi B A and Zarmer C L: ‘Beyond models and metaphors: visual formalisms in user interface design’, J Visual Languages and Computing, 4, pp 5–33 (1993).
Buxton B: ‘HCI and the inadequacies of direct manipulation systems’, SIGCHI Bulletin, 25, No 1, pp 21–22 (January 1993).
Frohlich D M: ‘The history and future of direct manipulation’, Behaviour and Information Technology, 12, No 6, pp 315–329 (1993).
Harel D: ‘On visual formalisms’, Comm ACM, 31, No. 5, pp 514–530 (May 1988).
Shneiderman B: ‘Beyond intelligent machines: just do it’, IEEE Software, pp 100–103 (January 1993).
Robertson G G, Card S K and Mackinlay J D: ‘Information visualization using 3D interactive animation’, Comm ACM, 36, No 4, pp 57–71 (April 1993).
Chin D N: ‘Intelligent interfaces as agents’, in Sullivan J W and Tyler S W (Eds): ‘Intelligent User Interfaces’, ACM Press (1991).
Weiderhold G: ‘Mediators in the architecture of future information systems’, IEEE Computer, pp 38–49 (March 1992).
Maes P: ‘Learning interface agents’, Proc ACM SIGCHI Int Workshop on Intelligent User Interfaces, Orlando, Florida (1992).
Maes P: ‘Behavior-based artificial intelligence’, Second Conf on Adaptive Behaviour (December 1992).
Maes P: ‘Agents that reduce workoad and information overload’, Comm ACM, 37, No 7, pp 31–40 (July 1994).
Date C J: ‘Introduction to databases systems, Vol I’, Addison-Wesley (1990).
Inmon W H: ‘Building the data warehouse’, QED Information Sciences (1992).
Eberhard R, Kidd W, Martin J, and Moseley M: ‘Information warehouse: a user experience’, Info DB, 7, No 2, pp 6–12 (Spring 1993 ).
Beiber M: ‘Automating hypermedia for decision support’, Hypermedia, 4, No 2, pp 83–110 (1992).
Codd E F, Codd S B and Salley C T: ‘Providing OLAP (on-line analytical processing) to user-analysts — an IT mandate’, E F Codd and Associates (1993).
Salton G: ‘Automatic text processing — the transformation, analysis and retrieval of information by computer’, Addison-Wesley (1989).
Vickery B and Vickery A: ‘Online search interface design’, J of Documentation, 49, No 2, pp 103–187 (June 1993).
Sparck Jones K: ‘Assumptions and issues in text-based retrieval’, in Jacobs P S (Ed): ‘Text-based intelligent systems: current research and practice information extraction and retrieval’, Erlbaum Lawrence Association, pp 157–177 (1992).
McGonigle D and Golly L: ‘Lost in space? — an intelligent retrieval solution’, AI Expert, pp 50–53 (June 1993).
Salton G, Allan J and Buckley C: ‘Automatic structuring and retrieval of large text files’, Comm ACM, 37, No 2, pp 97–108 (February 1994).
Salton G and Buckley C: ‘Improving retrieval performance by relevance feedback’, J Am Soc Inf Sci, 41, No 4, pp 288–297 (1990).
Stanfill C and Waltz D: ‘Statistical methods, artificial intelligence and information retrieval’, in Jacobs P S (Ed): ‘Text-based intelligent systems: current research and practice in information extraction and retrieval’, Erlbaum Lawrence Association, pp 215–225 (1992).
Sparck Jones K: ‘The role of artificial intelligence in information retrieval’, J Am Soc Inf Sci, 42, pp 558–565 (1991).
Oracle Corporation: ‘ConText’, Oracle White Paper (September 1993).
Bryan M: ‘SGML — an author’s guide to the Standard Generalized Markup Language’, Addison-Wesley (1992).
Belkin N J and Croft W B: ‘Information filtering and information retrieval: two sides of the same coin’, Comm ACM, 35, No 12, pp 29–38 (December 1992).
Lehnert W and Sundheim B: ‘A performance evaluation of text-analysis technologies’, AI Magazine, 12, No 3, pp 81–94 (Fall 1991 ).
Sheth B and Maes P: ‘Evolving agents for personalised information filtering’, Proc Ninth Conf on Artificial Intelligence for Applications (CAIA-93), IEEE Press, pp 345–352 (1993).
Stanfill C and Kahle B: ‘Parallel free-text search on the connection machine’, Comm ACM, 29, No 12, pp 1229–1239 (December 1986).
Nielsen J: ‘Hypertext and hypermedia’, Academic Press (1990).
Rada R: ‘Hypertext — from text to expertext’, McGraw-Hill (1991).
Halasz F and Schwartz M: ‘The Dexter hypertext reference model’, Comm ACM, 37, No 2, pp 30–39 (February 1994).
Gronbaek K and Trigg R H: ‘Design issues for a Dexter-based hypermedia system’, Comm ACM, 37, No 2, pp 40–49 (February 1994).
Edwards D M and Hardman L: ‘Lost in hyperspace: cognitive mapping and navigation in a hypertext environment’, in McAleese R (Ed): ‘Hypertext theory into practice’, Intellect (January 1989).
Rivlin E, Botafogo R and Shneiderman B: ‘Navigating in hyperspace: designing a structure-based toolbox’, Comm ACM, 37, No 2, pp 87–96 (February 1994).
Bielawski L and Lewand R: ‘Intelligent systems design’, Wiley (1991).
Rada R: ‘Converting a textbook to hypertext’, ACM Trans on Inf Sys, 10, No 3, pp 294–315 (July 1992).
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1996 British Telecommunications plc
About this chapter
Cite this chapter
Revett, M.C., Benyon, P.R. (1996). Information Access for Decision Makers. In: Flavin, P.G., Totton, K.A.E. (eds) Computer Aided Decision Support in Telecommunications. BT Telecommunications Series, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-94-009-0081-3_6
Download citation
DOI: https://doi.org/10.1007/978-94-009-0081-3_6
Publisher Name: Springer, Dordrecht
Print ISBN: 978-94-010-6524-5
Online ISBN: 978-94-009-0081-3
eBook Packages: Springer Book Archive