The Role of Settlement Agencies in Promoting Refugee Resilience

  • Biljana VasilevskaEmail author
Part of the International Perspectives on Migration book series (IPMI, volume 7)


How do settlement service providers promote resilience amongst refugee clients? Connections are made with people, not organizations. However, the personality of individual workers is not the primary predictor of a client’s success and resilience. Settlement workers exercise varying levels of flexibility in order to meet a client’s unique needs, and the degree of flexibility is a product of the agency’s culture, its policies and programming options, and the professional support available to its staff. This chapter examines how individual settlement workers can support the settlement and resilience of both individual refugees and the communities that they are a part of, and how individual staff are supported by the broader settlement service provision community, including within the workplace.


Settlement Refugee Resilience 


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Copyright information

© Springer Science+Business Media B.V. 2014

Authors and Affiliations

  1. 1.Department of Health, Aging and SocietyMcMaster UniversityHamiltonCanada

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