A Process Model of User Reactions to IT System Features

Conference paper
Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 269)


It is critical to understand more about the processes contributing to user reactions of these initiatives. We develop a process model based on theories related to organizational sense making to help understand user reactions to IT systems. This paper suggests that IT system features can also send signals to users, user extract cues from their environment and interpret them based on situational characteristics and personality, these cognitive interpretation can influence subsequent emotional reactions and behavior.


Users reaction IT system Feature Cognitive Emotional 


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Copyright information

© Springer Science+Business Media Dordrecht 2014

Authors and Affiliations

  1. 1.Department of Psychology, School of PhilosophyWuhan UniversityWuhanChina
  2. 2.School of Information ManagementCentral China Normal UniversityWuhanChina

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