An Evaluation Model for Collaborative Online Courses: The Impact of Knowledge Sharing and Communication Climate

  • Therese Grohnert
  • Katerina Bohle Carbonell
  • Amber Dailey-Hebert
  • Mien Segers
Part of the Advances in Business Education and Training book series (ABET, volume 5)


Increasing globalization and changes in the business landscape have pushed the concept of lifelong learning into the center of employee development as companies’ strategic advantage arises from the knowledge and skills of employees. In order to stay competitive in the labor market, and to accommodate the multiple life priorities of family and work, an increasing number of professionals follow (part-time) courses and programs online. Yet, little research has neither focused on the perceived learning and satisfaction of professional learners in this virtual environment nor investigated the factors that contribute to them. Using a mixed method approach, this chapter compares two online courses (one successful, one unsuccessful) provided for professional learners. A model framework is presented to unearth factors that influence perceived learning and satisfaction of professionals in online courses, which results in a strong correlation between creating a positive communication climate, collaborative knowledge sharing, and perceived learning and satisfaction of professionals.


Learning Environment Collaborative Learning Online Learning Professional Learner Discussion Board 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media Dordrecht 2013

Authors and Affiliations

  • Therese Grohnert
    • 1
  • Katerina Bohle Carbonell
    • 1
  • Amber Dailey-Hebert
    • 2
  • Mien Segers
    • 1
  1. 1.Department of Educational Research and Development, School of Business and EconomicsMaastricht UniversityMaastrichtNetherlands
  2. 2.Center for Excellence in Teaching and LearningPark UniversityParkvilleUSA

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