The Impact of CREW

Part of the SpringerBriefs in Psychology book series (BRIEFSPSYCHOL, volume 8)


This chapter draws from a research program led by the author and colleagues to enhance the quality of workplace environments. It included an intervention study to evaluate the Civility, Respect, and Engagement at Work (CREW) intervention from the Veteran’s Hospital Administration. This project applied a modified version of the process in five Canadian hospitals. The chapter explores the background research with reference to the Risk Management Model. The chapter ends by considering strategies for enduring improvements in workplace civility.


Veteran Health Administration Unit Manager Work Engagement Turnover Intention Affective Commitment 
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Copyright information

© The Author(s) 2013

Authors and Affiliations

  1. 1.Centre for Organizational Research and DevelopmentAcadia UniversityWolfvilleCanada

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