Abstract
Workplace mistreatment has emerged as a compelling social concern at the beginning of the twenty-first century. A Risk Management Model provides a context for understanding the roots of workplace incivility, the extent of its emotional impact, and its downstream consequences. The chapter introduces the model that focuses on people within the context of a social environment, the climate of which has momentum for remaining constant over time. The model leads to propositions for designing interventions to improve the quality of worklife. This chapter provides an overview of the book, introducing constructs that will be explored in greater depth in subsequent chapters.
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Leiter, M. (2013). The Current Crisis. In: Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis. SpringerBriefs in Psychology, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-5571-0_1
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DOI: https://doi.org/10.1007/978-94-007-5571-0_1
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