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Using Quality of Life to Assess Performance of Agencies Assisting People with Intellectual Disabilities

  • Ralph Kober
  • Ian R.C. Eggleton
Chapter
Part of the Social Indicators Research Series book series (SINS, volume 41)

Abstract

Performance measurement is important for agencies assisting people with intellectual disabilities in terms of measuring the efficiency and effectiveness of the agency’s service provision. In this chapter we argue that agencies that assist people with intellectual disabilities can use quality of life as one potential measure of performance. This is demonstrated with reference to research conducted by Kober (2006) on the effect of different methods of employment on the quality of life for people with intellectual disabilities. The performance of agencies and/or programs can be assessed based on comparisons of quality of life outcomes under different methods of employment.

Keywords

Competitive employment Intellectual disability Open employment Performance measurement Quality of life Sheltered employment Supported employment 

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Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  1. 1.Department of Accounting and FinanceMonash UniversityCaulfield EastAustralia
  2. 2.School of Accounting and Commercial Law, Victoria University of WellingtonWellingtonNew Zealand

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