Group Support Systems: Overview and Guided Tour

  • L. Floyd Lewis
Part of the Advances in Group Decision and Negotiation book series (AGDN, volume 4)


In recent years, collaboration has been of increasing importance in almost all organizations. Meetings are a common form of collaboration, be they face-to-face or virtual. Unfortunately, there are many well-known problems with meetings such as group-think and conformity, rush to judgement, wasted time, poor decisions, and many others. Group Support Systems (GSS) are one of several information technologies that have been designed to support and improve collaboration and decisionmaking. Since their inception in the early 1980s, GSSs have been used to enhance group processes and decision outcomes in thousands of meetings. Typical GSS software provides tools for idea generation, discussion and organization, and evaluation. Evaluation approaches can include sophisticated techniques such as multi-criteria decision analysis. This chapter reviews the history of GSS development and use, discusses the research literature, and provides a guided tour of one GSS that has been in continuous use for over 25 years.


Decision Support System User Satisfaction Interpretive Structural Modeling Nominal Group Technique Group Decision Support System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  1. 1.Department of Decision SciencesCollege of Business and Economics, Western Washington UniversityBellinghamUSA

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