Skip to main content

Abstract

This article analysis non-technical aspects of software quality perception and proposes further research activities for this subject naming this branch Software Quality Psychology.

Cognitive science, psychology, micro economics and other human-oriented sciences do analyze human behavior, cognition and decision processes. On the other hand engineering disciplines, including software engineering, propose many formal and technical approaches for product quality description. Linkage between technical and subjective quality has been subject of research in areas related to food and agricultural applications and in this article we propose analysis of professional product perception which beyond doubt is a software product.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Abramowicz, W., Hofman, R., Suryn, W., and Zyskowski, D. SQuaRE based quality model. International Conference on Internet Computing and Web Services. Hong Kong: International Association of Engineers, 2008.

    Google Scholar 

  2. Agile Manifesto. Retrieved from http://www.agilemanifesto.org, 2008.

  3. Alagumalai, S., Curtis, D., and Hungi, N. Applied Rash Measurement: A book of exemplars. Springer-Kluwer, 2005.

    Google Scholar 

  4. Alchourron, C., Gardenfors, P., and Makinson, D. On the Logic of Theory Change: Partial Meet Functions for Contraction and Revision. Journal of Symbolic Logic , 50, 1985.

    Google Scholar 

  5. Babulak, E., and Carrasco, R. The IT Quality of Service Provision Analysis in Light of User’s Perception and Expectations. International Symposium on CSNDSP. Staffordshire University, 2002.

    Google Scholar 

  6. Bahill, A., and Dean, F. Discovering system requirements. In A. Sage, and R. W., Handbook of Systems Engineering and Management. John Wiley and Sons, 1999.

    Google Scholar 

  7. Beck, K. Extreme programming eXplained: embrace change. Addison-Wesley, 2000.

    Google Scholar 

  8. Bershady, H. On Feeling, Knowing, and Valuing. Selected Writings. Chicago: University of Chicago Press, 1992.

    Google Scholar 

  9. Boehm, B., Brown, J., Lipow, M., and MacCleod, G. Characteristics of software quality. New York: American Elsevier, 1978.

    Google Scholar 

  10. Braddon-Mitchel, D., and Jackson, F. Philosophy of Mind and Cognition. Oxford: Blackwell, 1996.

    Google Scholar 

  11. Case, K., and Fair, R. Principles of Economics. Prentice-Hall, 1999.

    Google Scholar 

  12. Cheng, M., Luckett, P., and Schulz, A. The Effects of Cognitive Style Diversity on Decision-Making Dyads: An Empirical Analysis in the Context of a Complex Task. Behavioral Research in Accounting , 15, 2003.

    Google Scholar 

  13. Coolican, H. Research Methods and Statistics in Psychology. Oxford: Hodder and Stoughton, 1999.

    Google Scholar 

  14. Cronin, J., and Taylor, S. SERVPERF versus SERVQUAL: reconciling performance based and perceptions minus expectations measurement of service quality. Journal of Marketing , 58 (1), 1994.

    Google Scholar 

  15. Davis, A. Software Requirements: Analysis and Specification. Prentice Hall, 1993.

    Google Scholar 

  16. Dennet, D. Quining Qualia. In A. Marcel, and E. Bisiach, Consciousness in Modern Science. Oxford University Press, 1988.

    Google Scholar 

  17. Freud, S. Das Ich und das Es (The Ego and the Id), 1923.

    Google Scholar 

  18. Glib, T. Principles of Software Engineering. Wokingham, England: Addison-Wesley, 1988.

    Google Scholar 

  19. Gossen, H. Die Entwicklung der Gesetze des menschlichen Verkehrs und der daraus fließenden Regeln für menschliches Handel (The Development of the Laws of Human Intercourse and the Consequent Rules of Human Action), 1854.

    Google Scholar 

  20. Grönroos, C. A service quality model and its marketing implications. European Journal of Marketing , 18 (4), 1984.

    Google Scholar 

  21. Grove, A. Two modellings for theory change. Journal of Philosophical Logic , 17, 1988.

    Google Scholar 

  22. Haden, J., and Körner, S. Kants Leben und Lehre (Kant’s Life and Thought). (E. Cassirer, Trans.) Yale University Press, 1981.

    Google Scholar 

  23. Hickman, L., and Alexander, T. The Essential Dewey (Vol. I and II). Indiana University Press, 1989.

    Google Scholar 

  24. Institute of Electrical and Electronics Engineers, Software Engineering Body of Knowledge from http://www.swebok.org/, Retrieved 2008

  25. ISO/IEC14598-1. Information technology - Software product evaluation. Geneve: International Standardization Organization, 1999.

    Google Scholar 

  26. ISO/IEC25000 Software Engineering - Software product Quality Requirements and Evaluation (SQuaRE). Geneve: International Standardization Organization, 2005.

    Google Scholar 

  27. ISO/IEC25010. Software Engineering - Software product Quality Requirements and Evaluation (SQuaRE). Internal ISO/IEC JTC1/SC7 document - Commision Draft, 2007.

    Google Scholar 

  28. ISO9126. Information Technology - Software Product Quality. Geneve: International Standardization Organization, 1991.

    Google Scholar 

  29. Kahneman, D. A perspective on judgment and choice: Mapping bounded rationality. American Psychologist , 58, 2003.

    Google Scholar 

  30. Kang, G., James, J., and Alexandris, K. Measurement of internal service quality: application of the Servqual battery to internal service quality. Managing Service Quality , 12 (5), 2002.

    Google Scholar 

  31. Kiliński, A. Jakość. Warszawa: Wydawnictwo Naukowo Techniczne, 1979.

    Google Scholar 

  32. Kitchenham, B., and Pfleeger, S. Software Quality: The Elisive Target. IEEE Software 13, 1996.

    Google Scholar 

  33. Kolb, B., and Whishaw, I. Fundamentals of Human Neuropsychology. Freeman, Worth Publishers, 2003.

    Google Scholar 

  34. Kramer, A., and Twigg, B. Quality control in the food industry (3rd edition ed.). Avi, 1983.

    Google Scholar 

  35. Kruchten, P. The Rational Unified Process: An Introduction (3rd edition ed.). Addison-Wesley Professional, 2003.

    Google Scholar 

  36. Krzanik, L. Enactable models for quantitative evolutionary software processes. In C. Tully, Proceedings of the Forth International Software Process Workshop (ISPW ‘88). Moretonhampstead, Devon, UK: IEEE Computer Society, 1988.

    Google Scholar 

  37. Libet, B., Sutherland, K., and Freeman, A. The Volitional Brain: Towards a Neuroscience of Free Will. Thorverton, UK: Imprint Academic, 2000.

    Google Scholar 

  38. Maslow, A. A Theory of Human Motivation. Psychological Review (50), 1943.

    Google Scholar 

  39. McCall, J., Richards, P., and Walters, G. Factors In software quality. Griffiths Air Force Base, NY, Rome Air Development Center Air Force Systems Command, 1977.

    Google Scholar 

  40. Miguel, P., daSilva, M., Chiosini, E., and Schützer, K. Assessment of service quality dimensions: a study in a vehicle repair service chain. POMS College of Service Operations and EurOMA Conference New Challenges in Service Operations. London, 2007.

    Google Scholar 

  41. Neisser, U. Cognitive psychology. New York: Appleton-Century-Crofts, 1967.

    Google Scholar 

  42. Oprel, L. Kwaliteit in breder perspectief, Proefstation voor de Bloemisterij Aalsmeer. 1989.

    Google Scholar 

  43. Parasuraman, A., Berry, L., and Zeithaml, V. Refinement and Reassessment of the SERVQUAL Scale. Journal of Retailing , 67, 1991.

    Google Scholar 

  44. Parasuraman, A., Zeithaml, V., and Berry, L. A conceptual model of services quality and its implication for future research. Journal of Marketing , 49 (4), 1985.

    Google Scholar 

  45. Paul, R. Mises and Austrian economics: A personal view. The Ludwig von Mises Institute of Auburn University, 1984.

    Google Scholar 

  46. Paulk, M., Weber, C., Curtis, B., and Chrissis, M. The Capability Maturity Model: Guidelines for Improvement of the Software Process. Addison-Wesley, 1995.

    Google Scholar 

  47. Peppas, P., and Williams, M. Constructive modellings for theory change. Notre Dame Journal of Formal Logic , 36 (1), 1995.

    Google Scholar 

  48. Pressman, R. Software Engineering. A Practitioner’s Approach. McGraw Hill, 1992.

    Google Scholar 

  49. Rasmussen, D. Ayn Rand on Obligation and Value. Libertarian Alliance, 1990.

    Google Scholar 

  50. Rickert, K. Beef cattle production. In L. Tijskens, M. Hertog, and B. Nicolai, Food process modelling. Cambridge: Woodhead Publishing, 2001.

    Google Scholar 

  51. Rubel, M. Marx Without Myth: A Chronological Study of his Life and Work. Blackwell, 1975.

    Google Scholar 

  52. Ruskin, J. Unto this last. 1860.

    Google Scholar 

  53. Sijtsema, S. Your health!? Transforming health perception into food product characteristics in consumer-oriented product design (WAU no. 3359). Wageningen University Dissertation, 2003.

    Google Scholar 

  54. Smart, J. The Identity Theory of Mind. In Stanford Encyclopedia of Philosophy, 2007.

    Google Scholar 

  55. Smith, A. An Inquiry into the Nature and Causes of the Wealth of Nations. 1776.

    Google Scholar 

  56. Stavrinoudis, D., Xenos, M., Peppas, P., and Christodoulakis, D. Early Estimation of Users’ Perception of Software Quality. Software Quality Journal, 13, 2005.

    Google Scholar 

  57. Stavrinoudis, D., Xenos, M., Peppas, P., and Christodoulakis, D. Measuring user’s perception and opinion of software quality. Proceedings of the 6th European Conference on Software Quality. Vienna: EOQ-SC, 1998.

    Google Scholar 

  58. Steenkamp, J. Product quality: an investigation into the concept and how it is perceived by consumers (WAU no. 1253). Wageningen University Dissertation, 1989.

    Google Scholar 

  59. Steenkamp, J., Wierenga, B., and Meulenberg, M. Kwali-teits-perceptie van voedingsmiddelen deel 1. Swoka. Den Haag, 1986.

    Google Scholar 

  60. Stroud, B. Hume. London and New York: Routledge, 1977.

    Google Scholar 

  61. Suryn, W., and Abran, A. ISO/IEC SQuaRE. The seconod generation of standards for software product quality. IASTED2003, 2003.

    Google Scholar 

  62. Wiegers, K. Software Requirements 2: Practical techniques for gathering and managing requirements throughout the product development cycle (second edition ed.). Redmont: Microsoft Press, 2003.

    Google Scholar 

  63. Wieser, F. Der natürliche Werth (Natural Value). 1889.

    Google Scholar 

  64. Xenos, M., and Christodoulakis, D. Software quality: The user’s point of view. In M. Lee, B. Barta, and P. Juliff, Software Quality and Productivity: Theory, practice, education and training. Chapman and Hall Publications, 1995.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Radoslaw Hofman .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2010 Springer Science+Business Media B.V.

About this paper

Cite this paper

Hofman, R. (2010). Software Quality Perception. In: Elleithy, K. (eds) Advanced Techniques in Computing Sciences and Software Engineering. Springer, Dordrecht. https://doi.org/10.1007/978-90-481-3660-5_6

Download citation

  • DOI: https://doi.org/10.1007/978-90-481-3660-5_6

  • Published:

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-90-481-3659-9

  • Online ISBN: 978-90-481-3660-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics