Abstract
In past research, we developed a model of service ecosystems involving customers, suppliers, and their communities. The model was constructed using general service loops constituted by the plan-do-check-act (PDCA) cycle and was used to describe service ecosystems. The goal of our research series is to construct a design methodology for service ecosystems. To this end, we need to classify service ecosystems and design a new service ecosystem. Since interactive designs are effective for a loop that indicates adaptive services in a model, we classify service ecosystems from the perspective of interactive design. We devised a new interactive design support system as a job-hunting support service. This system helps users formulate job-hunting plans.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Chesbrough, H., 2011, Open Service Innovation: Rethinking Your Business to Grow and Compete in a New Era, Jossey-Bass, Hoboken.
Wakisaka, Y., Okumura, Y., Shimada, S., Ogata, T., Ota, J., Hara, T., 2014, A framework of service grand-design for open services innovation (in Japanese), Domestic Conference of Society for Serviceology, Hakodate, Hokkaido, Japan, 28–29 April: 40–43.
Hara, T., Shimada, S., Arai, T., 2013, Design-of-use and design-in-use by customers in differentiating value creation, CIRP Annals–Manufacturing Technology, 62: 103–106.
Jovane, F., Yoshikawa, H., Alting, L., Boër, C. R., Westkamper, E., Williams, D., Tseng, M., Seliger, G., Paci, A. M., 2008, The incoming global technological and industrial revolution towards competitive sustainable manufacturing, CIRP Annals-Manufacturing Technology, 57; 641–659.
Nakashima, H., 2008, Methodology and a discipline for synthetic research – What is Synthesiology? -, Synthesiology, 1: 305–313.
Ueda, K., 2012, Letter from the editor, Synthesiology, 4: 193.
Vargo, S. L., Maglio, P. P., Akaka, M. A., 2008, On value and value co-creation: A service systems and service logic perspective, European Management Journal, 26: 145–152.
Vargo, S. L., Lusch, R. F., 2008, Service-dominant logic: continuing the evolution, Journal of Academy of Marketing Science, 36: 1–10.
Yanagisawa, H., Fukuda, S., 2004, Development of Interactive Industrial Design Support System Considering Customer's Evaluation (Shape Design of Eyeglass Frame), JSME International Journal Series C Mechanical Systems, Machine Elements and Manufacturing, 47: 762–769.
Kurata, Y., 2011, CT-Planner2: More Flexible and Interactive Assistance for Day Tour Planning, ENTER 2011, Information and Communication Technologies in Tourism 2011, Innsbruck, Austria, 26–28 January: 25–37
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer Japan
About this paper
Cite this paper
Wakisaka, Y., Yamamoto, Y., Ota, J., Hara, T. (2017). Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_2
Download citation
DOI: https://doi.org/10.1007/978-4-431-56074-6_2
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-56072-2
Online ISBN: 978-4-431-56074-6
eBook Packages: EngineeringEngineering (R0)