Abstract
This paper presents first guidelines for the cultural adaptation and efficient global provision of services. For this purpose, it elaborates on how to consider culture-specific components of a service on the basis of systematic service modularization. This is illustrated by the example of an IT-mediated learning service, which is usually perceived differently in diverse cultures. To this end, a process model is described based on culture theory and systematic modularization in order to identify culture-specific and culture-independent components of a learning service for its consideration within global service provision. This contribution to practice is complemented by the theoretical contribution of the inclusion of culture-theoretical components into service modularization.
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Acknowledgments
The research presented in this paper was funded by the German Federal Ministry of Education and Research in course of the project kuLtig (www.projekt-kuLtig.de), FKZ 01BEX05A13.
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Janson, A., Peters, C., Leimeister, J.M. (2017). The Efficient Provision of Culture-Sensitive Services: A Modularization Approach. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_17
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DOI: https://doi.org/10.1007/978-4-431-56074-6_17
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