Abstract
Our MESS (Museum Experiences and Service Science) project views a local museum as a place not only for communicating the fact and knowledge about exhibited objects with the visitors, but also for inspiring them. We have designed and set up design probes in a museum exhibition as a way to investigate how visitors got inspired at a museum. The applied design probes include LED-lit candles and a tea ceremony house for viewing old Japanese paintings, an improvisational dance workshop for appreciating an abstract modern-art sculpture, and an improvisational drama workshop for reading old family correspondence. The study has led us to identifying a set of features for inspiration, and moreover, revealed that curators and museum administrators in turn got inspired by the representations produced by the visitors through their engagement in museum experience.
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Acknowledgments
This work is supported by S3FIRE, RISTEX, JST. We are very much grateful to the other members of the MESS project, particularly for Takeshi Okada, Toshio Kawashima, Ken-ichi Kimura, for the discussions, design, data-collections, analyses and reflections on the Probe workshops.
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Nakakoji, K., Yamamoto, Y. (2016). A Probe-Based Approach for Designing Inspirational Services at Museums. In: Maeno, T., Sawatani, Y., Hara, T. (eds) Serviceology for Designing the Future. ICServ 2014. Springer, Tokyo. https://doi.org/10.1007/978-4-431-55861-3_41
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DOI: https://doi.org/10.1007/978-4-431-55861-3_41
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-55859-0
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