Global ICT-Based Services Offshoring and Asia

Chapter
Part of the New Frontiers in Regional Science: Asian Perspectives book series (NFRSASIPER, volume 17)

Abstract

The development of an information and communication technology since the 1990s has spawned new business model of outsourcing of software development, data entry, call center, administrative works, and many other services that centered on the US and European multinational firms. Such ICT-based services were not limited to advanced countries and spread out to offshore destinations in emerging countries. Initial subcontracting destinations included Ireland and Canada, as well as India in Asia. However, entering this century, various East Asian countries, such as China, the Philippines, and Vietnam, have attempted to enter this offshoring market, following India. Amidst the global expansion of offshoring destinations, India and East Asian nations have established a central position in offshoring destinations. East Asia is a production base for ICT hardware, but it has also emerged as a notable offshore destination for the ICT-based services industry. In this chapter, we define outsourcing and offshoring, organize the various businesses of ICT-based services, and attempt to grasp the overall picture. Next, we confirm condition of transfer of ICT-based service businesses from India to the Philippines, China, and Vietnam. Finally, we give an overview of features of ICT offshore industry of these countries in East Asia.

Keywords

Business process outsourcing ICT ICT-based services Offshoring R&D 

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Copyright information

© Springer Japan 2017

Authors and Affiliations

  1. 1.School of Asia 21Kokushikan UniversityTokyoJapan

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